Real Estate Customer Service

SHARON Y. MILLER

*** ********** ****** *****, *********, Minnesota 55949

*******@**.********.**.**

Office #507-***-**** Cell #612-***-****

OBJECTIVE

To acquire a challenging position with a progressive and innovative organization, utilize my extensive customer service, communication, administrative, and supervisor knowledge and background.

EXPERIENCE

SOCIAL SERVICES OFFICE – COLLECTION AGENT/CHILD SUPPORT ENFORCEMENT OFFICER/ACCOUNT TECHNICIAN/SOCIAL SERVICES CASE AIDE FILLMORE COUNTY AUDITOR/TREASURER DEPARTMENT

10/2019 – PRESENT

Schedule meetings

Create and distribute professional memos and letters

Answer multi-line phones

Prepare various reports

Receive and post Real Estate Tax payments

Receive and post escrow Real Estate Tax payments

Communicate and work with multiple agencies and county offices regarding tax calculations

Review and process mortgages and Deeds for recording

Track Mortgage Registration Tax and Deed Tax

Process warrants for payments of invoices

Process Notary recordings

Process Passport applications

Process Marriage License applications

Process Certificates of Marriage

Process ordination recordings

Process Permit and License Applications for Liquor, Tobacco, Gambling, Fireworks, and Auctioneer

Create A/T processes manual

Assist with all Elections for State, County, Township and City

MEDICAL SECRETARY IN ORTHOPEDIC SURGERY

MAYO CLINIC

11/2015 – 10/2019

Maintained Physicians travel calendars

Schedule meetings

Created and distributed professional memos and letters

Minutes for team meetings

Answered multi-line phones

Provide desk and phone coverage in 4 pods for Orthopedic Surgery Physicians

Made travel arrangements for 2 Physicians

Process travel reimbursements

Maintained electronic medical records

Prepared various reports and spreadsheets

Maintained continuing education records and update CV’s for multiple doctors

Transcribed letters and surgical dictation

Completed release of information requests

Maintained multiple doctors ED/PAR (time cards)

Maintain vacation and trip logs for multiple doctors

Faxed/copied/scanned documents for Nurse/Physician viewing

Assist with insurance claims and other medical facilities

Assist with ordering limbs from Limb Lab and other facilities

CLOSING ASSISTANT/CUSTOMER SERVICE/PRODUCTION SUPERVISOR HOME TITLE, INC.

3/2010 – 10/2015

Closing Assistant:

Worked with buyer’s, seller’s, sales associates, lenders, closers, management/owners, vendors … to complete a smooth closing transaction;

Opened title orders

Answered title clearance questions

Scheduled closings

Completed final title clearance

Processed daily deposits

Notarized documents as requested

Confirmed, printed and signed checks for closings

Production Supervisor:

Supervised and extremely busy title team of 10 plus

Hired and Trained new Production Staff

Answering questions pertaining to Title Commitment status

Title clearance

Title research

Proofed files/Commitments

Prepared and sent Commitments

Researched and provided Letter of Indemnity/Letter of Undertaking/Certificate of Release,

Approved all requests for Owner’s & Encumbrance Reports (O&E)

Received payments for O & E Reports

Prepared Title Insurance Quotes for clients

Assisted all Title Production Departments as needed

Reported directly to CEO of Re/Max Results/Home Title for all Department and Special Projects (as assigned by CEO).

PART-TIME PACKAGE DISPATCH SUPERVISOR

UPS – OWATONNA HUB

3/2008 – 4/2010

Planned and Dispatched 8 – 11 Drivers via computer

Set up and assigned daily route

Adjusted daily routes according to package quantity and deliver requirements

Prepared daily driver reports

Assisted Hub Supervisor and Preload Supervisor to insure quality of service for daily delivery and pick up routes

Supervised pre-loaders as needed

Assisted customers via internet, phone and in person

CLOSER/CLOSING ASSISTANT

HOME TITLE, INC

6/2005 – 2/2008

Performed all Assistant and Closer daily tasks to provide a successful Residential Real Estate

Closed the file in a round table setting

Prepared closing figures based on acquired information from all parties involved in the transaction

Prepared and signed all closing checks

Completed all final accounting including balancing of file

Provided final documents to all parties involved in transaction

Prepared and sent all documents for recording

SECRETARY/RECEPTIONIST/ASSISTANT/ADMINISTRATION/HUMAN RESOURCES/HOUSING & REDEVELOPMENT/ECONOMIC DEVELOPMENT

CITY OF NORTHFIELD

2/2004 – 6/2005

Assisted customers with housing issues

Updated and provided information on past housing assistance files

Prepared current housing assistance files for CLT properties

Assisted with Federal Government fund reporting (CDBG assistance)

Prepared several reports for various types of funding

Prepared and reviewed Council agenda and meeting minutes for HRA and EDA

Provided phone coverage for City Hall and City of Northfield Transit multi-line phone system

Scheduled meetings for various department Upper and Middle Management including the City Administration

Prepared vouchers for various payments to vendors, contractors and suppliers

Assisted and directed all customers that frequented City Hall

Assisted other co-workers, city offices and management, with daily City operations as requested.

PART-TIME ADMINISTRATIVE ASSISTANT/TITLE OFFICER/CLOSER

REALTY EXECUTIVES/PREMIERE TITLE

8/2002 – 12/2003

Assisted Office Manager with daily, weekly and monthly accounting processes and reports

Provided excellent customer service

Answered phones

Scheduled home showings in the computer and with other sales associates

Opened new listing files

Completed new and sold listing information in multiple MLS sites

Assisted in setting up a new website.

Assisted the Closer and one other Assistant

Prepared closing documents

Performed closings

Prepared, typed and proofed final policies

Assisted customers with title issues

Cleared title issues

Assisted with final accounting and balancing of files

Prepared and made bank deposit runs.

LOCATOR

SM&P UTILITY RESOURCES, INC.

4/2001 – 8/2002

Located underground cable lines

Routed client tickets for best production times

Performed beginning and end of day tasks via internet

Attended meetings and provided advise to contractors prior to digging

Exceeded quality and production expectations

Communicated well with clients, co-workers, supervisors and upper management via phone, internet and in person

EDUCATION

ST CLOUD BEAUTY COLLEGE, ST. CLOUD, MN

COSMETOLOGY LICENSE/BUSINESS – GRADUATED 1984

MARSHALL SENIOR HIGH SCHOOL, MARSHALL, MN

GRADUATED 1983

SPECIAL SKILLS

Multiple Project Organization (Skillpath Course – 2/04)

Business Writing, Grammar and Proofreading (Skillpath Course – 2/04)

Microsoft Office 95, 98, 2000, ME & XP

Excel (Excel Advanced Course – 12/03)

Power Point

Publisher

Outlook,

Novelle Groupwise,

Data Entry

Typing (60 + WPM)

Multi-line Phone operations

Transcribing.

Attended several motivational speakers

Zig Zigler, Robert Schuller, Ted Broer, General Colin Powell, and Peter Lowe.

Assisted in the instruction of motivational ideas and practices in the office (Safetrans).

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