Customer Service Call Center
Resume:
CATHERINE
AUGUSTITUS
REMOTE/WORK FROM HOME
************@*****.***
Shamokin, PA 17872
CONTACT
SKILLS
20+ Years Sales Management and
• training
20+ Years auto finance and
• insurance Sales
20+ Years retail and aftermarket
• warranty and product sales
20+ Years experience as Notary
• Public
6+ Years experience Mortgage Loan
• Specialist
20+ Years customer service and
• complaint resolutions
5+ Years inbound and outbound call
• experience
Call Center and Remote work
• experience
Office Suite Literate, 20+ years
experience working with industry
specific softwares
•
Skilled in facilitating complex negotiations and settlements, ensuring compliance with legal requirements, and resolving disputes efficiently. Proven ability to manage application processes and tenant relations, maintaining high occupancy rates and processing claims accurately. Adept in customer service, call center operations, and utilizing various software programs to support successful operations. PROFESSIONAL SUMMARY
Settlement Specialist
Minacs, Farmington Hills, MI
Admissions Representative
Triangle Tech, Sunbury, PA
Management Aide
Shamokin Housing Authority, SHAMOKIN, PA
EXPERIENCE
October 2016 - April 2017
• Hired as temporary agent to facilitate the VW Buyback Class Action settlement Ensured compliance with legal requirements during negotiations and
• settlements.
Utilized advanced problem-solving techniques to resolve disputes between
• parties in a timely manner.
Coordinated the exchange of documents between parties involved in
• settlement agreements.
• Authorized payment of valid claims.
December 2013 - March 2016
Demonstrated excellent customer service skills while interacting with potential
• students and their families.
Maintained up-to-date knowledge of admissions policies, procedures, and
• requirements.
Utilized various software programs such as Microsoft Office Suite and CRM
• systems to track applicants' progress through the admissions process. Analyzed application materials to ensure that all necessary documents were
• received from applicants.
Compiled data on student applications for review by the Admissions
• Committee.
Conducted tours and provided information to prospective students, families,
• and visitors in a professional manner.
• Processed incoming applications for admission in an efficient manner. Conducted telemarketing and responded to inbound calls to encourage and
• schedule school tours
July 2009 - January 2012
• Managed 114 Family HUD administered housing units Processed tenant applications including personal interviews, reviewed credit
• histories and references
• Conducted annual tenant reviews
Collected rents, issued tenant communications including eviction notifications
• and collections
Made daily deposits and completed all HUD documents as required in timely
• manner
• Conducted annual tenant unity inspections, and issued facility repair orders
• Hired to clear severe backlog of applications, achieved 100% occupancy Liberty University, Lynchburg, VA
High School Diploma
Mount Mansfield UHS, Jericho, VT
University of Oklahoma, Norman, OK, US
EDUCATION
GPA 4.0
Relevant Coursework
• Continued education towards BA of Business
CERTIFICATIONS
• PA Career Link Work Keys GOLD Certificate
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