Operations Manager United States

Katie Valenzuela

Fitchburg, MA, ***** United States • 1-303-***-**** • *****.***********@*****.***

• WWW: https://www.linkedin.com/in/katievalenzuelaa0b4369/

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SUMMARY

Experienced Laboratory Operations Manager with a strong background in leading laboratory teams and optimizing operations for maximum efficiency and compliance. Skilled in overseeing all aspects of lab management, including staff supervision, quality control, project management, budget management, and regulatory adherence. Proven expertise in roles such as Laboratory Supervisor, Assistant Laboratory Manager, Medical Laboratory Technician, and Specimen Processor, with a focus on improving workflows, enhancing accuracy, and ensuring timely results. Committed to delivering high-quality, safe, and effective laboratory services while fostering a collaborative and productive work environment.

EXPERIENCE

Administrative Assistant, VCA- Abbott Animal Hospital

09/2025 – Present

Transcribe schedule for Technicians and Assistants

Attend doctor and tech meetings and provide accurate minutes

Complete patient change of addresses

Safety items in compliance with OSHA

Billing / AR

Laboratory Operations Manager, 11/2021 – 11/2024

IDEXX - North Grafton MA, United States

Monitored and improved efficiency of processes, team performance, and customer service.

Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.

Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.

Built strong operational teams to meet process and production demands.

Project management lead for instrument implementation, organizational changes in processes and Leading groups that influenced and supported quality and process changes.

Laboratory Operations Manager, 01/2011 - 11/2021

IDEXX Reference Laboratory - Totowa NJ, United States

Ensure laboratory operations comply with regulatory standards (e.g., OSHA, FDA, EPA) and implement safety protocols, risk assessments, and emergency procedures to maintain a safe working environment.

Supervise and mentor laboratory staff, fostering a collaborative environment, ensuring proper training, and managing scheduling and performance reviews to optimize team efficiency and productivity.

Identify opportunities for operational improvements, implement best practices, and manage lab budgets, cost controls, and resource allocation to enhance lab performance and support organizational goals.

Processed faculty requests for new resources.

Laboratory Supervisor, 02/2009 - 12/2010

IDEXX Reference Laboratory - Elmhurst IL, United States

Manage and coordinate laboratory projects, ensuring timelines, deliverables, and quality standards are met while aligning with broader organizational goals.

Oversee accurate data collection, analysis, and reporting, ensuring results are documented properly and communicated to stakeholders.

Develop and deliver training programs to ensure lab staff are proficient in new technologies, techniques, and safety protocols.

Establish and maintain relationships with vendors, negotiate contracts, and manage the procurement process to ensure timely availability of lab materials and equipment.

Assistant Laboratory Manager, 07/2008 - 01/2009

Laboratory Manager in Training, 10/2006-07/2008

IDEXX Reference Laboratory - Denver CO, United States

Prepare and present monthly business reviews, providing insights and performance updates to leadership.

Oversee quality control across all departments, ensuring consistent standards and continuous improvement

Handle customer service inquiries and client calls, maintaining strong relationships and addressing concerns

Monitor workflow to ensure efficient operations and maintain optimal staffing levels.

Support and train other laboratory personnel and managers

Totowa, New Jersey Laboratory

Las Vegas, Nevada Laboratory

Montreal-Lachine, Quebec Laboratory

Medical Laboratory Technician, 03/2005-10/2006

IDEXX Reference Laboratory - Denver CO

● Perform laboratory testing in O&P, Urinalysis, serology and chemistry departments and release quality patient results

● Train new employees in technical departments

● Assist in other laboratories

Portland, Oregon

Elmhurst, Illinois

Specimen Processor, 01/2005 – 03/2005 IDEXX Reference Laboratory, Denver CO

● Process clinic samples submitted

● Assist with technical areas of the laboratory

● Prepare and ship samples to other laboratories for further testing

● Train new employees

● Ensure workflow to meet TAT

LANGUAGES

English

SKILLS

Budgeting and forecasting

Team leadership

Budget oversight

Problem solving

Protocol development

PPE compliance

facility safety management

Laboratory equipment management

specimen processing

cross-departmental

Project Management- utilized tools such as Smartsheet and MSOffice

EDUCATION

Colorado State University Global Campus

Bachelors of Science, Organizational Leadership

Degree in progress

Bel-Rea Institute of Animal Technology, Denver CO

Associates of Applied Science in Veterinary Technology

Degree achieved March 2005

University of Northern Colorado, Greeley, CO

Environmental Earth Science and Music Performance

Degree transferred, 2002

CERTIFICATIONS

Certified Veterinary Technician (2005-2007)

Lean Six Sigma methodologies (familiarity and applied experience)

VOLUNTEER

External advisor and board member to the laboratory program, Fortis Institute, Wayne, New Jersey (2012-2014)

St. Vincent’s food pantry

(2023-Present)

Cub Scouts- Bears Den Leader Pack 17

(Aug. 2024- Present)

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