Customer Service Risk Management

SHITTU FAVOUR OLUWASEGUN

Nigeria 081*-***-**** ************************@*****.*** LinkedIn Profile Dynamic and organized professional with diverse experience in office administration, education, community mobilization and customer service. Proven ability to handle multiple responsibilities and contributes effectively in various team-oriented environments. Holds a B.A. in English and Literary Studies, emphasizing commitment to compliance and sustainable practices. Equipped to deliver strategic insights and innovative solutions in diverse business sectors. CORE COMPETENCIES

Proficiency in Microsoft Office (Word, Excel, PowerPoint) • Customer Service • Credit Risk Management • Strategic Financial Analysis • Operational Efficiency • Communication • Problem-solving • Client Engagement and Retention • Risk Management • Leadership PROFESSIONAL WORK EXPERIENCE

Federal Polytechnic Offa, Offa, Kwara State

OFFICE ASSISTANT 2023-2024

• Provided administrative support to senior staff, including managing correspondence and maintaining records.

• Coordinated office operations, including supplies, equipment and facility management.

• Developed and implemented effective filing and record keeping systems.

• Handled incoming and outgoing mail.

Holy Infant Schools

TEACHER 2022

• Developed and implemented engaging lesson plans and teaching strategy.

• Assessed student progress and provided constructive feedback.

• Created a supportive and inclusive learning environment that fostered student engagement and academic achievements.

• Communicated effectively with parents and guardians regarding students’ performance. Facour Gas, Ikire, Osun State

GAS STATION ATTENDANT 2022

• Provided excellent customer service, responded to customer inquires and resolved the issues that aroused.

• Optimized service workflows, significantly enhancing operational efficiency and showcasing innovative problem-solving and organizational skills.

• Maintained a clean and organized workspace.

• Operated cash register and processed payment accurately. Net Campaign

MOBILIZING OFFICER 2020

• Developed and implemented mobilization strategies to drive program participat

• Build and maintained relationship with community leaders and state holders.

• Collected and analyzed data.

• Diligently interpreted data to understand and anticipate stakeholder needs, fostering enhanced service delivery and satisfaction.

EDUCATION AND PROJECTS

Federal University Oye Ekiti, Ekiti State 2017 - 2023

• Bachelor of Arts in English and Literary Studies Goodness Comprehensive College - Ikire, Osun State 2017

• Senior Secondary School Certificate

Goodness Groups of Schools 2011

• First School Leaving Certificate

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