Personal Care Customer Service

TENICE BURT

*** * ******* ******, ************, UNITED STATES, 19144

***********@*****.*** • +445*******

PROFESSIONAL SUMMARY

Dedicated and motivated professional with experience in hospitality, housekeeping, personal care, and food & beverage service. Recognized for strong work ethic, attention to detail, and ability to provide excellent customer service in fast-paced environments. Graduate with honors and former JROTC member, bringing leadership, discipline, and teamwork skills to every role. Currently building a career in the hotel industry with a focus on guest satisfaction and service excellence. EMPLOYMENT HISTORY

Personal Care Aid – Chericare llc Nov 2024 – Jenkintown

• Assisted clients with daily activities, enhancing their quality of life and independence.

• Improved client satisfaction through personalized care and attention.

• Monitored health conditions, ensuring timely interventions and care adjustments.

• Collaborated with healthcare professionals to develop effective care plans.

• Documented care activities, maintaining accurate records for better client management. Housekeeper – Springhill Suites Marriott Feb 2025 - Jul 2025 – Willow Grove

• Maintained guest rooms, ensuring cleanliness and comfort, enhancing guest satisfaction.

• Efficiently managed time to clean multiple rooms daily, improving operational flow.

• Collaborated with team to address maintenance issues promptly, ensuring seamless service.

• Implemented eco-friendly cleaning practices, contributing to sustainability goals.

• Consistently received positive feedback from guests, boosting hotel reputation. Food & Beverage (F&B) Department – Holiday Express/Staybridge Hotel Jul 2025 - Present – Willow Grove

• Ensure dining area cleanliness, enhancing guest satisfaction.

• Organize and execute banquet setups, ensuring seamless events.

• Collaborate with team for efficient event service and breakdown.

• Maintain high standards in F&B operations, boosting customer experience. EDUCATION

Martin Luther King High School Sep 2023 - Jun 2024 – Philadelphia

• Graduated with Honors

• Member of JROTC (Junior Reserve Officers’ Training Corps) SKILLS

Time Management, Problem Solving, Team Leadership, Communication Skills

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