Customer Service Retail Merchandiser
Resume:
Cherie McDermitt
Huntington, WV 25704
************@*****.***
My objective is to obtain a position with a company that will allow me to learn and grow as I am while using my current skills and abilities, while also learning what I can in a work environment that will allow me to grow my knowledge base. I believe I have a lot to offer a company when given the chance to show how I can be an asset to your company. My capabilities to learn new processes and procedures are not typically challenging for me as this is one of my greatest strengths. Given the chance I know that I can meet your expectations, even above and beyond once given the chance with your company. Work History
Residential Painter Self-Employed 7/14-5/25 Huntington, WV Customer interactions such as communicating with clients, addressing concerns, and ensuring satisfaction. Using all safety procedures and guidelines and always using correct safety equipment as needed. Working with diverse surfaces, such as understanding the best techniques for different materials. Surface preparation such as sanding, priming, filling holes, caulking, wallpaper removal, wood staining. Painting techniques/ include brushwork, roller application, sprayer, faux finishes. Paining indoor and outdoor. Color mixing and matching which includes creating custom colors and/or matching existing color. Project management such as scheduling, managing the project, and estimating. Communication always being the key to a successful finish. Electrician Apprentice Total Electric 10/22-11/22 Upper Marlboro, MD Work independently as directed by supervision. Ensure job site stocked with necessary tools and supplies always. Always maintain jobsite cleanliness. Work at high levels with ladders and lifts. Installation of high and low voltage electric lines. Adhere to OSHA safety standards. Use problem always solving and critical thinking skills.
Retail Merchandiser Way to Go Merchandising 7/22-10/22 Choctaw, OK Training for upper management to remodel retail stores under my supervision. Proficiently read and interpret modular plans and successfully reset retail chain stores under strict time constraints. Excellent leadership and communication skills. Adhere to all safety standards for company and third-party vendors. Disassemble and built fixtures, and other display related items. Retail Merchandiser Anderson Merchandisers 6/22-7/22 Plano, TX Developed excellent team leadership skills. Recognized several times for going above and beyond my duties to complete tasks. Learned to read and interpret modular plans, make plans for multiple teams for execution of daily tasks.
Digital Specialist/CSA Amazon.com 09/11-08/12 Huntington, WV Worked in the customer service call center as a Customer Service Associate and a Digital Specialist. I also had the privilege of working from home as a Digital Support Specialist for all of Amazon’s electronic products and digital applications. This position requires basically teaching customers how to operate an electronic device over the phone and providing them with an efficient knowledge of how to operate their device sometimes from the opening of the device all the way to downloading books and other options available to them. Here I worked mostly on my own with little to no supervision, unless a management personnel member must be contacted upon customer request. While working with the customer base I would do account research/resolution, as our goal was first call resolution and I wanted to resolve any customer issue as quickly and proficiently as possible every time, however, my goal was to always ensure the customer felt comfortable with their purchases to give to stand with the company standard of First Call Resolution. Although we were held to a very high standard to meet the quality and production numbers set forth by the company regarding the amount of time spent with customers on the phone, I never once received negative feedback from any customer I ever assisted. My Team Lead and Manager’s recognized this and was always given high praise during my management reviews for my want and need to go above and beyond for our customers. Account Specialist American Electric Power 02/10-07/11 Hurricane, WV Answering high volume inbound phone operations at the customer solutions center. There are so many different types of calls coming in you must quickly discern what your task at hand is quickly. Some calls would just be to establish new service and new address or transfer existing service to a new home. Most calls received would be regarding and attempt to arrange payment plans or extensions on account balances, where judgement and company rules must be followed to assist in these manners. Always verifying detailed account information to obtain access to customer information and ensuring that the person speaking was the account holder and not someone fraudulently calling in attempting to access account information or make account changes unbeknownst to the actual account holder. Listening carefully was a key role in this position as you may obtain information that must be relayed to the fraud department to prevent customer who may owe large account balances, and they attempt to get service in a fraudulent manner, which must be escalated to the fraud department for investigation. Updating account information if discrepancies were found so the customer can always be contacted in the event of an emergency or changes in service if encountered. Work mandatory overtime in the event of inclement weather that could affect the customer base to take outage calls so that plans for restorations could be made in the most efficient ways possible, while relaying this to the customers as they called in for outage reports. Ability to deescalate calls when customers were being irate and screaming due to outages that were occurring, or scheduled work was being executed. I was also trained to work with new construction customers and land developers for electric to be established when and where they would need an installation. This would include very detailed information being obtained by the caller so that it could be relayed to the field operations. This meant working directly with field operations and the customers/developers in reference to work orders. Keeping detailed notes on all customers’ accounts, including all transactions performed for each caller is vital for any future contact made. The most important thing to this job was First Call Resolution, and to maintain the highest and strictest time frames spent with a customer on the phone.
Education
• Mountwest Community and Technical College, Huntington, WV 2012-2014 Certificate of Technical Studies/ Allied Health Respiratory Therapy
• Pt. Pleasant High School, Pt. Pleasant, WV 1992-1996 Graduate Skills and Interests
I have many administrative skills such as being highly organized while managing files, the ability to plan and schedule if needed as I know that time and task management are so very important. I am very fluent with technology and have specific hands-on use with Zoom, Skype, Dropbox, Google Suite, etc., I have can write highly effective emails, as well as articulate written letters. I am a fast learner and can learn to analyze metrics and draw insight from the data. I have some background in in graphic design and web design to assist with presentations. When it comes to digital skills, I have a wide array of abilities to assist in most any situation. Whether it be video meeting software, I can multi-task with several different programs at once. If you have a specific software that is company related, let me amaze you at how quickly I can learn to use it, just give me the chance. I have a strong ability to sell and promote services which could be invaluable to you if given the chance to show you. I am competent when it comes to written and verbal communication, and my math skills are highly useful in many ways. If it’s negotiating you need, I have a unique way with words and speaking with people and can persuade even the toughest of critiques with the use of the right tone and language. I’m a very self-motivated person and can work under pressure. I know that time management is very important in the business world, and this makes me work even harder. I know it’s very hard to decide based on what you’ve read here today, so I would implore you to schedule an interview with me so that I can elaborate on my resume and you can see who I am and what I can do for you and your company. References- References are available on request.
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