Customer Service Call Center

Gabrielle STEWART

**** ******* ** *** *****, California 92123• 404-***-**** • ************@*****.***

Experience

2019FEBRUARY– 2020 MARCH

Caregiver, Brickmont Assisted Living, Woodstock, Georgia

•Helping with personal care i.e. (bathing, dressing, grooming)

•Mobility aid

•House keeping

•Meal preparation

•companionship

2020JANUARY– 2021 NOVEMBER

Call center Representative: One Advantage: Marietta, Georgia (Remote)

•Handling High call volume of inbound and outbound calls

•Helping costumers with billing and service plans

•Addressing complaints, helping find a solution to customers problems

•Maintaining a positive relationship and fostering customer loyalty

2021JANUARY-2023 MARCH

Appointment Scheduler, Faneuil (Georgia Natural Gas, Remote)

•Aiding costumers in running applications for gas services.

•Scheduling days for services to be turned on, turned off or transferred.

•Providing customers with outstanding customer service.

•Responding to customers questions and concerns via Phone or chat.

2023February- 2024 February

CNA, WellStar, Roswell Georgia

•Getting report at the beginning of the shift

•Taking Vital signs every 4 hours on about 6- 12 patients a shift

•Document Vitals, patient care activities

•Aiding with stocking medical supplies, bathing, transporting

•Work alongside nurses helping them with care of the patient

•Learning skills that would aid me while pursuing my nursing career

2024June- 2024 September

Customer Service Representative, American Express, Atlanta, Georgia (Remote)

•Using consultative selling and negotiation skills to develop accounts and grow volume

•Consult with customers to understand ones needs tailored to what they need to pick the best card for them

•Meet and exceed performance goals such as sales, call handling times

•Inspect customers information to make a sound decision all while keeping customer satisfaction high

•Distribute structure and fast paced customer care

2025February-2025 April

Customer Service Representative, Medwatchers, San Diego, California

•Aiding the pharmacist with (MTM) medication therapy for patients

•Making inbound and outbound calls to discuss medications with patients also addressing and medication questions or concerns

•Working alongside pharmacist productively to meet the patients' needs

•Finding issues like drug interactions or potential gaps in care

•Documenting any changes/ updates or findings and recommendations for patients and their providers

2025 April- Present

Medical Auditor, Datavant, San Diego, California (Remote)

•Reviewing medical records, verifying accuracy of assigned coding

•Documenting critical reports

•Following regulations, procedures, policies/requirements

•Record audit findings

•Maintain quality by offering recommendations for improvements • Be proficient with Epic systems

Skills

Type 60 words per minute,Proficient with Epic systems, Team player, Excellent time management skills, Conflict management,Public speaking, Data analytics, sales, medical office experience, Patient monitoring, vital signs, patient care, medical coding, Microsoft office, cold calling, customer service, CPR certified, Data entry, sales, Care plans 2 years, home health, scheduling

Education

JANUARY 2021-PRESENT

Surgical Technology Southern Crescent Technical College Griffin, GA 3.2 GPA • Nominated for university’s Honor Society

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