Customer Service Front Office

LAVINE WANZETSE ONYOBA

+254********* +254********

https://www.linkedin.com/in/lavine-wanzetse-7a7a3921b PROFESSIONAL SUMMARY

Highly organized and detail-oriented administrative and customer service professional with proven experience in providing comprehensive support in fast-paced environments. Adept at managing front office operations, managing schedules, coordinating meetings, handling correspondence and maintaining records. I also possess strong communication and interpersonal skills, with a commitment to delivering exceptional customer service and administrative support. In addition to that are multitasking, flexibility, problem-solving abilities and proficiency in Microsoft Office suite.

SKILLS

Administrative Support

Office Management

Calendar Management

Inbox Management

Record Keeping

Customer Service & client relations

Communication (written and verbal)

Interpersonal Communication

Microsoft Office Suite

Problem-solving & Multitasking

Time Management

Social media management

Adaptability

Virtual assistance

EXPERIENCE

Front Office Administrator & Social Media Manager: Zeshys Beauty Parlour (Nov 2024 - Present).

Welcome guests and manage inquiries, ensuring a positive first impression. Manage front office operations and Coordinate staffs in different departments. Resolve issues and ensure customer satisfaction.

Perform record-keeping and other administrative tasks. Manage social media pages, ensuring engaging and updated content. Manage appointment booking for online clients and engaging them. Communication Support and Front Office Administrator: Ropha Beauty Spa & College (Sept 2023 - Oct 2024).

Managed inquiries and resolved issues promptly to maintain customer satisfaction. Welcomed guests and managed inquiries.

Handled incoming calls and efficiently scheduled appointments, optimizing the spa's daily operations.

Directed clients to their designated service areas, facilitating a smooth customer experience. Assisted with various tasks such as data entry, filing, and preparing documents to support the smooth functioning of the office.

Coordinated effectively with all departments to ensure seamless workflow and service delivery.

Utilized office software and communication tools effectively to carry out tasks. Field Officer and Enumerator: Welt hunger Hilfe (June 2023-July 2023). Administered surveys and questionnaires to villagers. Collected data and information through interviews. Maintained accurate data for future references.

Administrator and Communication Support: Liz Cafe (Sept 2022 - April 2023). Provided a welcoming atmosphere for customers.

Collaborated with the team to maintain smooth operations. Addressed customer inquiries and resolved issues.

Managed front office duties, including handling calls. EDUCATION

Technical university of Mombasa,

Bachelor’s degree in journalism and mass communication, 2017-2022.

Alx Africa,

Virtual assistance programme,

Sept –Nov 2024.

REFEREES

Charles Oduor,

Director of operations,

Lubao FM,

Mobile No: 072*******

Email:******@*******.**.**

Dr victor Lutsili,

Lecturer school of humanities and

social Sciences,

Technical University of Mombasa,

Mobile No: 072*******,

Email:********@*****.***/******@*****.***

Deborah Agango,

Manager,

Ropha Beauty Spa and College,

Mobile No: +254*********,

Email: **********@*****.***

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