Customer Service Data Entry

Hetalben S. Ram

n Elk Grove, CA n 650-***-**** )n ********@*******.***

Professional Summary

Customer-focused professional with 10+ years of experience in operations management and retail. Skilled in digital order fulfillment, conflict resolution, and team collaboration. Recognized for delivering excellent service, building positive customer relationships, and managing multiple priorities in fast-paced environments.

Core Skills

• Customer Service & Support • Digital Order Fulfillment • Problem-Solving & Conflict Resolution • Team Leadership & Training • Communication & Active Listening • Time Management & Organization • Computer Skills: MS Office, Email, Online Platforms

Experience

Walmart – Digital Shopper Elk Grove, CA July 2022 – Present

– Supported customers with online orders, pickups, and inquiries, ensuring accuracy and satisfaction.

– Handled digital order processing and maintained strong attention to detail.

– Worked with team members to improve service speed and customer experience. San Mateo Towing Service – Operations Manager San Mateo, CA 2014 – June 2022

– Directed daily operations, scheduling, and staff performance.

– Managed customer calls, dispatch, and service coordination.

– Resolved customer concerns with professionalism and empathy.

– Improved workflow and efficiency while maintaining excellent client service. Education

Computer Science Coursework – GPA 3.5 (In Progress) Achievements

– 8+ years in leadership and operations management.

– 2+ years in customer service with Walmart.

– Praised for active listening and problem-solving skills.