Customer Service Food Safety

Carmen Viviana Rivera Mendez

McAllen, TX • 956-***-**** • ******.*******************@*****.***

Bilingual: English & Spanish

Professional Summary

Compassionate caregiver and customer service professional with 6+ years of direct support for seniors and individuals with disabilities, complemented by 10+ years in food service and hospitality. Skilled in ADLs, dementia support, meal preparation for dietary needs, medication reminders, safety monitoring, and respectful family communication. Known for calm de-escalation and guest care in fast-paced environments. Certified in food safety and quality systems; committed to safe, dignified, person-centered service. Core Skills

• Patient Care & Senior Support

• Dementia & Disability Care

• ADLs, Hygiene & Mobility Assistance

• Meal Preparation for Dietary Needs

• Medication Reminders & Safety Monitoring

• Customer Service & De-escalation

• Staff Training & Team Collaboration

• Food Safety & Sanitation (ServSafe)

• Inventory & Ordering

• Bilingual Communication (English/Spanish)

Professional Experience

Caregiver Private Clients McAllen, TX 2019 - Present

• Provide daily living support: bathing, grooming, toileting, transfers, and mobility assistance.

• Prepare balanced meals aligned with dietary needs (diabetic, low-sodium, texture-modified).

• Offer medication reminders, monitor well-being, and maintain safe, sanitary environments.

• Support clients with dementia through structured routines, redirection, and dignified care.

• Communicate clearly with families; document activities and changes in condition. Customer Service & Front-of-House Family Restaurant San Juan, PR 2009 - 2019

• Delivered warm, efficient service in a high-volume setting; ensured guest satisfaction and repeat business.

• Trained new staff on service steps, POS, and food safety practices.

• Resolved complaints and handled dietary requests with professionalism and care. Shipping & Receiving Clerk Tennis del Prado Carolina, PR Mar 2006 - Sep 2006

• Verified and prepared orders; coordinated replacements and customer updates prior to delivery.

• Dispatched and received merchandisers; documented returns and maintained inventory accuracy. Logistics Team Lead & Data Entry Packers Provision & Provisioned Legrand Puerto Rico 2000 - 2008 (selected)

• Led floor loading teams to meet cutoffs; organized trucks by route, weight, and sequence.

• Completed scanning, labeling, inventory, and dispatch documentation with high accuracy. Independent Truck Driver (Contract) Delca Distributors San Juan, PR 2021 - 2022

• Delivered temperature-controlled meat and seafood to major retailers on schedule. Restaurant Owner/Operator Family Restaurateurs San Juan, PR 1996 - 2002

• Operated a Caribbean & seafood concept; oversaw inventory, vendors, staffing, and guest service.

• Maintained food safety compliance; developed loyal customer base. Education

• Instituto de Banca y Comercio — Fajardo, PR — Certificate in Culinary Arts, Pastry Focus (2007)

• MBTI — Santurce, PR — Executive Secretary with Data Entry (1998-1999)

• Casiano Cepeda High School — Rio Grande, PR — High School Diploma Certifications & Licenses

• ServSafe Food Handler Certification

• ServSafe (Manager)

• Safe Quality Food (SQF) Certification

• Food Handler Certification

• LPC

Languages

• English (Fluent)

• Spanish (Fluent)

• Portuguese (Conversational)

• Tagalog (Basic)

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