Customer Service Representative

Jean Renault

**** ******** ** *** ***

ORLANDO, FL 32839 602-***-**** **************@*****.***

Professional Summary

Customer-focused and results-driven professional with over 5 years of experience in customer service, technical support, and call center operations. Proven ability to deliver exceptional service experiences via phone, resolve issues efficiently, and adapt communication styles to meet customer needs. Committed to maintaining high service standards in a remote work environment. Skills

- Customer Scheduling & Phone-Based Support

- CRM & Data Entry Systems

- Technical Troubleshooting

- Brand Product Support

- Insurance & Medical Billing Support

- Conflict Resolution & Empathy

- Remote Work Discipline & Time Management

- Verbal & Written Communication

Professional Experience

• Customer Service Representative

McKesson January 2023 – July 2025

- Supported pharmacists via phone with insurance claim issues and patient enrollment.

- Assisted with reduced-cost medication programs.

- Conducted medical billing support and system troubleshooting.

- Maintained high customer satisfaction under strict quality metrics.

• Customer Service Representative

Maximus January 2020 – December 2022

- Offered technical support for pharmacists having issues submitting insurance claims.

- Helped patients enroll in assistance programs to receive medication at reduced costs.

- Worked with billing systems to ensure proper documentation and resolution of issues.

- Maintained a high level of professionalism during all customer interactions.

• Customer Service Representative

The Home Depot January 2016 – December 2017

- Assisted customers with product inquiries, returns, and store services.

- Delivered prompt and courteous service in a high-traffic retail environment.

- Managed transactions and responded to customer concerns, ensuring satisfaction.

- Supported store team in achieving daily service goals. Language:English,Haitian Creole

Education

High School Diploma

Springfield High School — Springfield, OH

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