Customer Service Account Manager
Resume:
Simone Johnson
Los Angeles, Ca 90019
Skills Summary
Customer Service
Quality Assurance
Administrative/Clerical
Retail / Merchandising
Marketing /Advertising
Collections/ Recovery
Office
AS400
Problem Resolution
De-escalation Rep
Employment
History: Part time
Mod nails
12346 Ventura Blvd
Studio City, Ca
Affiliate Asset Solutions
Negotiations
Settlements offered
250 inbound/outbound calls
Billing
PAY-AMERICA
Account Manager
Payment Negotiations
Collections
Team Leader/Quality Assurance
Trainer/Instructor
Direct liaison for sales and customer relationship
Acquire collections Accounts/ Negotiate rate
Account Management
EMPLOYER SOLUTIONS STAFFING
ACCOUNT MANAGER
Fast paced office management.
High incoming call volume management
Customer educations and upselling products and services.
Remote desktop and phone support for clients needing troubleshooting
Warehouse shipping receiving
Inventory audits liaison
KONICA MINOLTA
CUSTOMER SERVICE / ACCOUNT MANAGER
Promotional sales of products
Tradeshow representative / Customer Education
Organizing and processing orders (shipping and tracking)
Consultation with clients to provide appropriate nutritional products CHARTER COMMUNICATON / 2005-2008
CUSTOMER SERVICE REP TECH SUPPORT
Tier 3 tech support products (internet, phone, digital television)
Customer Service within helpdesk
Provide troubleshooting and technical support
Dispatch field techs and authorize services
CIGNA HEALTH CARE
RECEPTIONIST / SECRETARY
Data Entry
Customer educations on all available programs
Operate High call volume / fast paced multi line phone system
Sales support and addressing customers’ concerns
Managed appointments, and case workers schedules
.YELLOW CAB
DISPACTHER
Coordinating activities of 20 or more units operating in field
Operated switchboard
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