Medical Records Care Coordinator

LAPORSHEA MAYS

Conyers, GA 407-***-**** *************@*****.***

Detail-oriented healthcare professional with a bachelor's in health sciences and a minor in Psychology.Over 4 years experience in transitional care, behavioral support, patient coordination, discharge planning and medical records management. Strong communicator and collaborator with a passion for facilitating excellent patient care in fast-paced environments. Proficient in Epic and other EHR systems. Bachelor of Science in Health Sciences

Minor in Psychology

University of Central Florida - Orlando, FL

Graduated: May 2022

Associate of Arts

Valencia College - Orlando, FL

Graduated: December 2015

ChenMed - Orlando, FL

Transitional Care Coordinator

Feb 2021 - Present

- Provided case management for patients transitioning from hospital to home or other care settings, ensuring continuity and quality of care.

- Assess post-discharge needs, coordinate community resources, and develop individualized care plans to reduce hospital readmissions.

- Collaborated closely with physicians, case managers, and interdisciplinary teams to address medical, social, and behavioral health needs.

- Maintained comprehensive documentation in EMR systems, tracking progress toward patient goals and compliance with care plans.

-Built strong rapport with patients and caregivers to increase engagement, education, and adherence to treatment.

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- Facilitated prompt referrals to primary care providers, specialists, and supportive services to close gaps in care.

- Monitored outcomes and adjust care plans as needed to align with clinical guidelines and patient preferences.

Advent Health Orlando - Orlando, FL

Lead Patient Care Coordinator / Medical Records

Dec 2016 - Feb 2021

- Scheduled and managed patient appointments per physician orders and exam prep needs.

- Registered patients and managed copay and billing processes in Cerner and Zotec.

- Prepared daily schedules, maintained outside read records, and handled CD/record requests.

- Trained new staff and assisted in process improvements for front desk operations.

- Ensured HIPAA compliance in handling and releasing medical records.

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