Human Resource Management

UTTARA A. PAWDE

Email: ******.*******@*****.***

ASPIRING HUMAN RESOURCE MANAGEMENT PROFESSIONAL

Seeking challenging assignments with an organization of repute across the industry

SUMMARY OF SKILLS

Qualified Post Graduation Diploma in Human Resource Management from Welingkar Institue of Management with understanding of the latest concepts and practices related to Human Resource Management Systems.

Possess good knowledge of HR Related functions like Recruitment, Compensation, Payroll, Training & Development, Policies and Procedures, Personnel Management, Grievance Redressal and Employee Engagement.

Creative strengths in designing innovative personnel policies to generate a sense of affiliation among the workforce motivating them to contribute their best efforts to realize company's objectives.

Ability to coordinate with different people at one time under difficult situations and to bring out the best in others while creating a healthy and friendly work environment, thus enhancing operational efficiency and optimizing resource utilization.

EDUCATIONAL CREDENTIALS

Post Graduation Diploma in Human Resource Management, 2009

Welingkar Institute of Management,Matunga (Bombay)

Master of Arts (Eng Lit),2005

Ramniranjan Jhunjhunwala college,Ghatkopar (Bombay)

Bachelor of Arts (Eng Lit),2004

Modern College Vashi (New Bombay)

PROFESSIONAL EXPERIENCE

PAN INDIA NETWORK LTD.

Since : March-2012 – March 2013

HR Executive

Handle end-to-end recruitment process

Coordinate basic training sessions and support employee development activities

Prepare KRA and team-wise performance reports

Restructure and finalize salaries based on performance appraisals

Handle employee grievances and provide necessary support

Arrange fun activities for employees on special occasions

Process payroll each pay period

Maintain and update mediclaim and personal accident insurance data

Update MIS for all group companies under my management

Draft and update policies as per statutory compliance and business alignment

Manage internal and external HR audits

Conduct exit formalities and process full and final settlements

PAN INDIA NETWORK LTD.

Since : May-2004 – March 2012

Customer Care Support Executive

Handling technical queries of the retailer playing online lottery and solving their queries & complaints efficiently.

Proactively involved in targeting the ARPTs of the particular outlet and fulfilling the requirements within a short span of time.

Preparing NST (Non selling terminal) sites and ST (Selling Terminals) and ensure smooth functioning of operations.

Handling the technical help desk, achieving some kind of technical (Machine) training to share its inter linkage programmes in context to hardware with its existing and upcoming retailers for present and future prospects of the organization.

Implementing Quality Techniques to improve and exceed Quality standards set by client; experience in team handling with planning and goal setting.

Ensuring highest standard of customer satisfaction and quality service; implemented procedures to improve customer satisfaction level and resolved customer queries.

Responsible for maintaining the assigned daily targets and overall maintenance of manpower on floor

Efficiently assuring work deliverance and constant improvement in quality through taking feedback from clients and putting it across to the concerned team leaders to enhance the associates work quality.

Date of Birth: 23rd October 1983

Languages Known: English, Hindi & Marathi

Contact info:949-***-****

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