Customer Service Team Leader
Resume:
Jayden k hopkins
Motivated and disciplined Army National Guard service member with hands-on experience as a Chinook helicopter mechanic, diesel mechanic, and team leader. Skilled in troubleshooting, repair, and team coordination. Strong work ethic, customer service background, and proven ability to perform under pressure in both technical and fast-paced environments.
Experience
Penske Truck Leasing – Orlando, FL
Diesel Mechanic 2024 – Present
Diagnose, maintain, and repair diesel engines and fleet vehicles.
Perform preventive maintenance to ensure vehicle reliability and safety.
Work directly with customers and teams to provide high-quality service.
U.S. Army National Guard – Jacksonville, FL
Chinook Helicopter Mechanic, Team Leader 2023 – Present
Perform maintenance, repair, and replacement on CH-47 helicopters.
Lead and train team members to complete tasks safely and efficiently.
Ensure aircraft readiness through detailed inspections and troubleshooting.
Miller’s Ale House – Palm Beach Gardens, FL
Line Cook 2022 – 2023
Prepared meals to company and customer standards in a fast-paced kitchen.
Maintained food safety and sanitation standards.
Collaborated with team members to ensure timely service during peak hours.
24-Hour Tire Service – Orlando, FL
Tire Technician / Roadside Assistance 2021 – 2022
Provided roadside tire service and assisted customers under stressful conditions.
Inspected, repaired, and replaced tires for various vehicle types.
Delivered professional customer service to ensure safety and satisfaction.
Education
William T. Dwyer High School – Diploma
U.S. Army Basic Training
Palm Beach State College – Coursework in Diesel Technology
Skills
Diesel and automotive repair
Aircraft and vehicle maintenance
Preventive maintenance & troubleshooting
Team leadership & training
Customer service & communication
Ability to perform under pressure
Awards
Army National Guard Recognition: Hard to Kill (demonstrates resilience and dedication)
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