Customer Service Life Insurance

Erin Moore

**** ***** ****** ******, **** B • Seattle, WA 98108

206-***-**** • ️ *********@*****.***

Professional Summary

Dedicated and compassionate professional with 16+ years of experience in healthcare support, patient services, and customer care. Skilled in medical scheduling, insurance verification, and clinical operations with a proven ability to support patients and medical teams in fast-paced environments. Licensed Independent Life Insurance Producer with additional experience in customer engagement, consultative sales, and staff supervision. Recognized for leadership, problem-solving, and strong communication skills that foster trust and improve service outcomes. Currently pursuing a Bachelor’s degree to further strengthen expertise in healthcare, customer service, and business operations.

Core Skills

- Customer Service & Patient Relations

- Sales & Client Engagement

- Insurance Verification & Scheduling (Epic, AI/HIVE)

- Life Insurance Product Knowledge

- Team Training & Leadership

- Microsoft Office Suite (Word, Excel)

- Clinical & Administrative Support

- Hospice & Home Health Care Experience

Professional Experience

Swedish Weight Loss Services – Seattle, WA

Senior Patient Service Specialist / Bariatric Program Scheduler, Preceptor Trainer, Oct 2014 – Oct 2024

-Guided patients through complex medical and insurance options, often requiring consultative sales skills to help patients commit to programs.

-Trained staff on communication strategies to improve patient engagement and service satisfaction.

- Scheduled patient appointments using Epic and AI scheduling platforms (HIVE/Genesis).

-Verified insurance coverage and managed referral queues.

Swedish Medical Center – Seattle, WA

Rehab Aide, Inpatient Rehab (First Hill), Oct 2012 – Oct 2014

-Promoted therapy programs to patients, explaining benefits and encouraging participation.

- Scheduled patient therapy appointments and collaborated with medical teams.

Swedish Medical Center – Seattle, WA

Receptionist, Outpatient Rehab (Cherry Hill), Jun 2012 – Jul 2012

- Engaged patients at check-in and verified insurance to ensure service acceptance.

-Delivered strong first-impression service and resolved patient concerns.

Swedish Visiting Nurse Services – Seattle, WA

Home Health Aide, Jan 2010 – 2012

- Delivered personalized care in hospice and home health settings.

-Supported patients and families with resources to improve comfort and quality of life.

Med Temps – Seattle, WA

Medical Assistant, Aug 2001 – Sep 2002

- Worked across pediatrics, family practice, colon & rectal, and midwifery clinics.

-Educated patients on treatments and assisted with procedures.

Harborview Medical Center – Seattle, WA

Medical Assistant Externship, Acute Cardiac Evaluation Unit, Apr 2001 – May 2001

- Assisted in fast-paced acute cardiac care, communicating effectively with diverse populations.

Maxim Health Services – Seattle, WA

Providence Hospice (CNA), Jun 2007 – Jun 2010

British Airways – SeaTac, WA

Customer Service Agent, May 2006 – Mar 2007

Delivered front-line customer service and upsold travel-related services.

- Supported passengers with customs, check-in, and baggage solutions.

Professional Maintenance – Seattle, WA

Supervisor, Sep 1997 – 2006

- Supervised 15 employees and maintained client satisfaction through service quality.

- Assisted with new client onboarding and contract management.

- Prepared payroll, quality control reports, and employee evaluations.

Education & Certifications

- South Seattle Community College – Seattle, WA Certified Nursing Assistant Program, Apr 2007

- Providence Mt. St. Vincent – Seattle, WA Clinical Site Externship, May 2007

- Bryman College – Seattle, WA Medical Assistant Diploma, May 2001

- Ingraham High School – Seattle, WA High School Diploma, Jun 1999

Licenses & Training

- Licensed Independent Life Insurance Producer-PSI

- CPR, HIV, and First Aid Certified

- Directors Honor Roll – Bryman College

- Perfect Attendance – Bryman College & South Seattle Community College

- Dean’s List – South Seattle Community College

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