Customer Service Rep
Resume:
EMPLOYMENT HISTORY
JUL **** - PRESENT
Home Supervisor, Bayes Achievement Center, Huntsville,TX
AUG 2021 - PRESENT
Customer Service Rep, C.k. Ray Recreation Center, Conroe, Tx JUL 2017 - FEB 2020
Night Cook Manager, Elkins Lake Golf Course, Huntsville, Tx JUN 2016 - JUL 2017
Developmental Staff, Boys and Girls Club, Huntsville, Tx SKILLS
Adaptability Time Management
Teamwork Customer Service
EDUCATION
AUG 2013 - AUG 2018
kineisology, Sam Houston State University, Huntsville, Tx REFERENCES
Sean Parker
BAYES ACHIEVEMENT CENTER
*******@***********.***
Sara Barcenas
C.K RECREATIONAL CENTER
*********@************.***
2086 Porter Road, Conroe, USA, 77301
******@****.***
ERNEST FORWARD
PROFESSIONAL SUMMARY
Home Supervisor with over 3 years of experience in supervising daily activities and implementing behavior management strategies. Adept at training and mentoring staff to enhance team performance and resident care quality. Demonstrates strong skills in adaptability, time management, and customer service, contributing to a cohesive and efficient work environment.
Supervise daily activities of residents, ensuring safety and compliance with care plans. Develop individualized care plans, leading to improved resident outcomes. Implement behavior management strategies, reducing incidents by measurable results. Train and mentor staff, enhancing team performance and resident care quality. Assist customers with inquiries, enhancing satisfaction and retention through effective communication. Resolve customer issues promptly, achieving high resolution rates and positive feedback. Maintain accurate records of customer interactions, ensuring data integrity and service consistency. Collaborate with team members to improve service processes, contributing to a cohesive work environment. Trained and supervised a team of 3 cooks, improving kitchen efficiency and staff performance. Resolved customer complaints promptly, enhancing overall guest satisfaction. Collaborated with front-of-house staff to streamline service, reducing wait times and increasing table turnover. Eager to learn new skills and tackle challenges with a positive attitude, demonstrating strong work ethics and punctuality. Developed training programs for new hires, ensuring consistent quality and adherence to safety standards. Led youth programs, enhancing engagement and learning outcomes through creative activities. Coordinated community events, increasing participation and fostering a sense of belonging. Implemented safety protocols, ensuring a secure environment for all participants. Collaborated with staff to develop and execute educational initiatives, improving program quality.
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