F B Bottle Girls

Tsega Lemu

202-***-**** ● *******@*****.*** ● Bethesda, MD 20814

SUMMARY:

• 6+ years of extensive experience working in hospitality and related industries.

• Excellent communication skills and demonstrated ability to interact with customers.

• Have a passion for delivering outstanding luxury service.

• Familiarity in Delphi/Amadeus, CI/TY, BEO, Resume, Sertifi, Cvent, Group360, MeetingBroker, eProposal, GXP, Opera, Tripseat, SevenRooms, and OpenTable.

• Self-motivated, pleasant personality, and highly organized.

• Ability to effectively deal with internal and external customers, while exercising high levels of patience.

WORK EXPERIENCE:

Riggs Washington D.C. Hotel Washington, DC

F&B Sales & Catering Assistant Feb 2023 – currently employed

• Assist Sales, Catering, and F&B managers with taking clients’ requests, needs, and concerns.

• Assist Sales Managers with group sales leads, creating proposals, drafting sales agreements, entering bids into electronic RFP systems such as Cvent, Group360, MeetingBroker etc.

• Respond to guests’ inquiries, contacting potential new guests based on networking and referral leads, and assist with administrative tasks.

• Responsible for effectively communicating with the various departments to ensure the meeting and related functions are executed to exceed the client’s expectations.

• Attend all mandatory meetings and training including daily line-up, BEO, Resume, Group pick-up meetings, and strategy meetings.

• Assist sales team with soliciting new and existing accounts to meet and exceed their revenue targets through outside calls, on-site visits, and sales tours, and networking in the local community.

Marriott Hotels Feb 2020 – Jan 2023

St. Regis Washington D.C. Hotel Washington, DC

Catering Coordinator Apr 2022 – Jan 2023

• Efficiently managing phone calls and expertly directing incoming leads or inquiries to the right managers, all while upholding our exceptional luxury brand standards.

• Assist Directors/Mangers with preparations and distributions related to site visits, turnovers, BEO, resume, rooming list, welcome amenities, pick up report, folios, and gift bags.

• Coordinate all event documentation and communicate with sales, hotel departments, and customers to ensure high-level service throughout the pre-event, event, and post-event phases.

• Support promotional activities and marketing campaigns to enhance hotel visibility.

• Collaborate with other departments to ensure guest satisfaction and seamless service delivery.

• Have current knowledge of hotel rates, strategies, discounts, and promotions. The Ritz-Carlton, Tysons Corner Hotel McLean, VA

F&B Reservation Coordinator Sep 2021 – Apr 2022

• Overseeing the smooth operation of the restaurant by coordinating with Front & Back of the house teams.

• Opening and closing of dining rooms and serving all customers including in-house guests and locals as requested.

• Organize and coordinate an event timeline, ensuring the service runs smoothly and efficiently.

• Provide a luxurious customer service to ensure customer satisfaction, handling customer concerns, and generally supporting the restaurant manager in daily operations.

• Receive and respond to all dining reservation inquiries via email, telephone, and coordinate all parties and special events.

Work Gap (Employment Temporarily Suspended Due to Covid-19) St. Regis Washington D.C. Hotel Washington, DC

Restaurant Hostess Feb 2020 – Aug 2020

• Greeting guests as they enter and escort customers to assigned dinging tables or bar area.

• Providing guests with menus and answering any initial questions.

• Engaging with guests to ensure they are happy with all the service.

• Answering phone calls, taking reservations, and assist with customer inquiries.

• Book all reservations and respond in a friendly and courteous manner.

• Provide accurate wait times and monitor waiting lists. Clyde’s of Chevy Chase Chevy Chase, MD

Restaurant Server May 2019 – Jan 2020

• Greet customers, answer questions, and provide excellent service to the highest standards.

• Deliver food and drinks on time, and recommended food and wine pairings.

• Made suggestions to customers based on preferences.

• Manage the cash register and process payments.

• Always mindful of sanitation and safety considerations when handling food.

• Cleaned and reset tables promptly and efficiently for incoming customers, with noticeable impact on reduced wait times.

EDUCATION:

Bachelor’s degree in communication studies Spring 2018 – Fall 2022

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