Business Analyst Data Entry

NIDYA M. MILLEVOI

516-***-**** *****.********@*****.*** www.linkedin.com/in/nidya-millevoi

PROFESSIONAL SUMMARY

Resolute Technology Business Analyst with 20+ years of experience in telecom, mobility, networking, and procurement. Known for exceptional problem-solving and analytical skills, with the ability to manage multiple priorities independently and collaboratively. Brings deep expertise in TEM systems, mobile management, invoicing, budgeting, and contract administration—ensuring operational excellence and cost efficiency in demanding environments.

EXPERIENCE 10/1/2023 to 09/4/2025 AdaptiveVets Solutions, Inc.

Veterans Administration Tier 1 Sr. Human Resource Specialist

•Government Clearance Level: HSPD-12

•Manage and support five HR systems for VA users nationwide. (eOPF, HR Smart, Alert-HR, Navigator, ePerformance)

•Enrich user experience across government departments on the HR systems, by providing end-user training and supporting the VA Center for Enterprise Human Resource Information Services.

•Investigate, classify, and address customer ticket requests in accordance with government-established procedures and Service Level Agreement (SLA) criteria.

•Developed Standard Operating Procedures for the eOPF and HR Smart systems; as well as creating an HR Smart User Guide and knowledge base document.

•Generated weekly performance metrics on service desk tickets, detailing volume by case type and category, along with key metrics including time to open, tickets pending, time spent working on and time total time to resolve.

Veterans Administration Enterprise Infrastructure Services Sr. Business Analyst - 4/11/2022 to 9/30/2025

•Managed nationwide ordering, modification, and disconnecting voice and data circuits for Veterans Administration offices, ensuring timely service delivery and alignment with federal infrastructure requirements.

•Proficient in ETEMS, the VA Enterprise Telecommunications Expense Management Solution tool.

•Data validation analysis performed on voice/data orders in ETEMS and on operational planning worksheets.

•Interacting with internal and external stakeholders to resolve order issues.

•Updating electronic agile tracking tools to provide openness on product backlogs, ongoing development, and deadline observance.

•Use of Service Now and SharePoint automation to assign tasks to colleagues while keeping the Project Manager and team informed of order status, guaranteeing the smoothest possible business flow.

•Updated ETEMS business process documentation as well as assist in training new employees on processes.

•Supporting Project Manager with managing projects, identifying potential improvement areas, and developing project plans.

EXPERIENCE

February 2022 to April 2022 Hexaware Technologies, Secaucus, NJ

Technology Billing Analyst (Contractor)

•Engaged directly with vendor representatives to troubleshoot and resolve voice, data, and mobility service issues; monitored and followed through on invoice discrepancies until fully reconciled, ensuring accurate billing and uninterrupted service.

•Managed mobile device returns and return authorizations as needed.

•Partnered with Project Managers to align mobile migration schedules with enterprise rollout plans, ensuring seamless execution.

•Managed end-to-end voice, data, and mobility orders via vendor portals, coordinating installations, disconnects, and trouble tickets to ensure timely fulfillment and issue resolution.

•Create, analyze trending reports on spending and usage for cloud and global mobility accounts to flag irregularities and forecast future usage.

•Efficiently process purchase orders to support timely invoicing and contract execution, ensuring compliance with organizational and vendor requirements.

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EXPERIENCE

September 2019 to February 2022 Christie’s Inc., New York, NY

Technology Billing Analyst

•Spearheaded escalations with vendors, resolving complex issues and initiating higher-level interventions when necessary.

•Led the full lifecycle of a Mobility Expense Management tool globally, (Tango), from creating the RFP, conducting vendor comparisons to collaborating with the Project Manager and vendor for successful implementation.

•Manage enterprise mobility portfolios across major carriers, maintaining precise inventory records, optimizing active lines, and aligning plans for cost efficiency, producing actionable reports for stakeholders detailing usage patterns and potential savings.

•Created and implemented a streamlined invoicing and payment process with vendors and Accounts Payables.

•Oversee vendor partnerships to ensure SLA compliance, proactively coordinate quarterly performance reviews.

•Managed procurement projects in coordination with project managers, and partnered with Legal and business stakeholders to review, negotiate, and renew contracts assuring favorable terms.

•Created, tracked, and forecasted the global technology budget in partnership with internal stakeholders, ensuring financial alignment across departments and supporting strategic planning initiatives.

EXPERIENCE

1992 to September 2019 Informa, New York, NY

Senior Telecom Billing Analyst – May 2010 to September 2019

•Administer enterprise mobility accounts with a focus on inventory accuracy, plan optimization, and initiative-taking technical support—enhancing user experience while driving down operational costs.

•Liaison between vendor and business to ensure specifications of products, pricing, discounts, and delivery, schedules are outlined and confirmed. Includes eliminating process defects by identifying root cause.

•Manage mobile optimization solutions for Informa on a yearly basis, resulting in $300,000 annual savings.

•Partnered with Project Manager and IT Support to migrate 400 Verizon mobile devices over to our Corporate AT&T account; scheduling with enterprise rollout plans, ensuring seamless execution.

•Ensure Telecom and Network invoices are billed accurately for services at contracted rates, identify unauthorized and incorrect charges, submit disputes with vendors, and confirm resolution.

•Validate, audit and report cost savings as well as trend spending and raise flags on cost impacts.

•Review, audit worldwide telecommunication invoices including simple and complex voice and data services, i.e., circuits, internet, MPLS circuits, toll free, long distance, teleconference, and wireless devices.

•Devised and maintained IT spend tracking system to forecast and monitor voice and data budget.

•Developed tailored user guides to assist employees with mobile phone setup and company email configuration, enhancing onboarding and reducing support requests.

•Informa Commitment Champion and Strategic Negotiation Certification.

Telecommunications Analyst – April 1992 to June 2010

•Researched and evaluated new products and services, reviewed vendor contracts to ensure fulfillment of obligations, and negotiated competitive pricing to support cost-effective procurement.

•Processed mobile device orders and disconnects across enterprise accounts while maintaining accurate inventory records to support billing, compliance, and service continuity.

•Designed customized user guides for new equipment and software.

•Provided telecommunications implementation and 24/7 support on software and hardware for all US offices consisting of Nortel Phones, PictureTel Video Conferencing, NEC AimworX, Voice Mail, NEC NEAX 2400.

•Prepared and presented monthly reports to upper-level management.

•Update, maintain all telecommunication databases for inventory, invoice and budgets.

EDUCATION

Nassau Community College, Garden City, NY - Business Management 1984-1986

SKILLS/Certifications/Training

Microsoft Office 365 (Outlook, Word, Excel creating formulas, including VLOOKUP functions, pivot tables, charts, PowerPoint), Oracle, JDE, Conga, Service-Now, AT Comm, Telesoft TEM, Tango TEM, Microsoft Office, ETEMS, CEHRIS EOPF, Eperformance, Process Automation, Problem Solving, HR Smart, Alert-HR, Navigator, Contract Management, ITIL Foundation in IT Service Management certification

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