Customer Service Event Support

ANDRAYA E. BROOKS

702-***-**** **********@*****.***

OBJECTIVE

Friendly and personable customer service professional with experience in retail, hospitality, and event support. Eager to provide excellent guest experiences, create a welcoming environment, and ensure guest satisfaction. SKILLS & ABILITIES

• Exceptional interpersonal and communication skills

• Friendly, approachable, and customer-focused

• Punctual, reliable, and adaptable

• Ability to handle multiple tasks in fast-paced environments

• Cash handling and POS experience

• Knowledge of alcohol service and bar etiquette (if applicable)

• Event support and guest assistance

EXPERIENCE

Savage X Fenty — Store Advisor

July 2025 – Present

• Provide a welcoming experience by greeting customers and sharing information on current promotions and sales.

• Assist customers in selecting products, ensuring comfort and confidence while shopping for intimates.

• Support fitting room needs by offering personalized assistance and product recommendations.

• Operate point-of-sale system to process transactions efficiently and accurately.

• Perform store opening and closing procedures, maintaining a clean, organized, and customer-ready environment.

Village Capital, Las Vegas, NV – Customer Service Representative October 2024 – July 2025

• Provided support for mortgage payments, ensuring accuracy and timeliness.

• Addressed inquiries about loans, including escrow, late payments, and assistance programs.

• Assisted customers with setting up automatic payments and resolving payment errors.

• Verified customer information and redirected inquiries to appropriate departments.

• Delivered excellent customer service with clear explanations of loan-related concerns.

Polo Ralph Lauren, Las Vegas, NV – Sales Associate December 2023 – October 2024

• Greeted and assisted customers with product selection and queries.

• Managed fitting room operations and store floor set-ups.

• Facilitated the opening and closing procedures for the store. Dream Racing, Las Vegas, NV – Hostess

October 2021 – July 2022

• Greeted customers and facilitated their racing experience.

• Educated clients on available vehicles and ensured satisfaction.

• Handled administrative tasks, including data entry and customer paperwork organization.

• Assisted in retail sales for race apparel and cashier duties.

• Supported photography services for photo packages.

• Managed opening and closing duties for the facility.

• Worked as a call center agent for customer inquiries. Additional Volunteer & Support Roles

• Volunteered at Nellis AFB Open House Air Show, handling food booth operations, inventory, and cashier duties.

• Assisted in childcare during military family events, fostering a friendly and nurturing environment.

EDUCATION

Centennial High School, Las Vegas, NV

Graduated May 2022

• High School Diploma

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