Customer Service A Full-Time
Resume:
**************@*****.***
Sandra Chebet
Personal profile
Customer Service professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Forward-thinking and hardworking with disciplined . Coordinate efficient activities at all levels to support business profits and maintain sustainable operations. Employee-focused and performance-oriented with good training and mentoring abilities. Seeking to secure and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Network development skills
Interpersonal communication skills
Customer relations
Systems and Software programs
Customer service Management
Documentation and Reporting
Product promotions
Problem Solving Strength
Team management
Administrative Management
File Management
Work History
2024-05– 2025-06 Sales agro representative
Agri-Bora Kenya- North Rift,Western,Nyanza regions
Relationship Cultivation
-Developing and maintaining enduring relationships with agriHUBS and farmers at large.
Cross-Functional Collaboration
-Collaborating seamlessly with other agriBORA team members, including product
developers and data team.
Agricultural Training
-Delivering training programs on Good Agricultural Practices (GAP), focusing on modern farming techniques, pest management, and crop rotation strategies to farmers.
Soil Testing Consultation
-Conducting comprehensive soil tests to analyze nutrient levels and pH balance, providing tailored recommendations for fertilizer and soil amendment applications to Uasin Qishu and Marakwet Counties.
-Assisting farmers in optimizing input use by delivering precise soil analysis.
Data Collection
- Collecting market intelligence and data on farm practices, inputs usage, competitor
activities, and yield outcomes to inform the development of new products and services.
Attended GFA trainings,field demonstrations .
Collection of company credits from the clients and arranging payment schedules.
Prepared report and shared with our organization about GFA training I attend.
Industry Research and Trends
- Staying abreast of the latest agronomic research and trends within the agriculture industry.
2024-01 - 2024-04 Receptionist /Admin Support
Eldrift Consultancy -Eldoret
Warmly greeted and directed visitor,maintaining a professional and welcoming front of house experience.
Managed multi-line phones,efficiently handling calls,messages,and client inquiries.
Scheduled meetings,appointments,and managed calenders for senior staff to ensure seamless coordination.
Maintained accurate filing systems digital and paper to support smooth office operations.
Supported day to day administrative functions such as data entry,photocopying and scanning.
Handled incoming and outgoing correspondence,including emails and posts.
Provided customer service support by resolving clients queries and forwarding issues when necessary.
Maintained confidentiality and proffesionalism when handling sensitive documents and informations.
2022-05 - 2023-12 Sales representative
Iprocure Limited-Tranzoia and Bungoma
Expanded customer base through cold calling, networking, and relationship building.
Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients face to face.
Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Generated additional sales opportunities with up-selling and cross-selling techniques.
Conducted regular field visits to monitor crop performance, recommend adjustments, and address potential issues proactively.
Managed customer accounts efficiently, ensuring prompt response to inquiries and delivering exceptional service quality.
Consistently exceeded sales targets by identifying growth opportunities within existing accounts while securing new clientele.
2021-04 - 2022-04 Customer Care Representative
Apollo Agriculture -Remontly
Provide clear,accurate information about Apollo’s products,services,loans and delivery.
Meet dairly /weekly performance targets response time,resolution rate,call quality.
Follow Apollo’s communications guideliness,tone,and ethical standards.
Monitored social media platforms for any customer complaints or inquiries, addressing them promptly through appropriate channels.
Continuously sought self-improvement opportunities through ongoing education and professional development programs related to the field of customer care.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
Provided constructive feedback on company products based on recurring client concerns, resulting in improvements that increased overall satisfaction rates.
Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
202*-**-****-** Field Officer
Apollo Agriculture
Increased efficiency in field work by utilizing specialized equipment and machinery for planting, cultivating, and harvesting crops.
Maintained open communication with farm supervisors regarding progress updates and any challenges faced during daily operations.
Provided essential support during harvest season by operating machinery and manually collecting crops when needed.
Assisted in the selection of crop varieties with desirable traits, such as disease resistance or improved nutritional value, leading to higher quality produce.
Enhanced worker productivity through ongoing skill development initiatives like workshops or hands-on training opportunities.
Collaborated with fellow team members to complete tasks efficiently, ensuring timely planting and harvesting of crops.
Contributed to a safe working environment by adhering to established safety protocols and participating in regular training sessions.
Maintained accurate records of planting schedules, pesticide applications, and harvest data to optimize future planning decisions.
202*-**-****-** Attachee
County Gorvenment of Kericho-Finance and Economic Planning Department
Inspected and issued Insurance of single Business permits
Processed bills for rent, property rates, license and vehicle parking fee.
Managed and filed financial records from various sub-counties for future reference.
Renewed annual trading license.
Advised clients on financial matters and recommended investments.
Tracked financial transactions to update balance sheets with accurate, current information.
Adhered to budgeting and accounting processes for cohesive records.
Education
2023-09- 2023-11 Chamption Drivng School
Category B2
2019-09 – 2021-12 Kaiboi Technical Institute
Bussiness Management
2018–01 - 2018–04 Rift Valley Institute Of Science And Technology
Computer studies
2014-02 - 2017-11 Gelegele Girls Secondary
Kenya Certificate of Secondary Education
Referees
1.Catherine Munene
Sales Manager AgriBora Kenya
2.Monica kaotho
Human resources manager
Eldyrift consultance
3.Willis Rono
Regional manager Iprocure Ltd
Contact this candidate