Social Worker Case Management

B Ellis Engle

**********@*****.*** 757-***-****

Professional Summary

Compassionate Medical Social Worker with expertise in case management, hospice care, and crisis intervention. Proven record of strengthening treatment adherence, reducing hospital readmissions, and connecting patients and families to essential resources. Key Skills

● Patient & Family Advocacy Crisis Intervention & Counseling

● Case Management & Care Coordination Interdisciplinary Collaboration

● Hospice & End-of-Life Support Resource Navigation (Healthcare & Community)

● Documentation & Compliance (HIPAA, Medicaid/Medicare) Motivational Interviewing Professional Experience

MEDICAL SOCIAL WORKER

FNI Healthcare Inc — Virginia Beach, VA 04/2019 – 07/2025

● Conducted psychosocial assessments and developed individualized care plans.

● Delivered counseling and coordinated referrals to healthcare providers and resources.

● Advocated for patient rights, led discharge planning, and guided continuity of care.

● Reduced hospital readmissions by implementing proactive follow-up strategies. Sub-role: MEDICAL SOCIAL WORKER — Windsor Hospice (Owned by FNI Healthcare Inc) 04/2019 – 03/2020

● Supported patients and families during end-of-life care with empathy and dignity.

● Facilitated advance care planning and linked families to bereavement resources.

● Collaborated with nurses, physicians, and chaplains for holistic patient care.

● Improved family satisfaction through communication and bereavement follow-up. TARGETED CASE MANAGER

Home Helpers — Rogers, AR 07/2015 – 07/2018

● Assessed client needs and created individualized service plans.

● Delivered crisis intervention and reduced ER visits with de-escalation support.

● Increased treatment adherence by 20% through motivational interviewing.

● Secured stable housing for 30+ families and maintained 95% documentation compliance.

Education & Certifications

● MSW, University of Arkansas at Little Rock

● BSW, University of Missouri at Springfield

● BSE, Arkansas State University

Professional Development

● Advanced training in trauma-informed care, palliative care, and motivational interviewing.

● Recognition for excellence in patient advocacy and holistic care.

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