Customer Service Data Entry
Resume:
Dorothy Gray
Newnan, GA *****
**********@*****.***
678-***-**** (Cell/Home)
Summary:
** ***** ** ********** ******** outstanding support in Administrative Management, Technical Support, Data Entry, and Customer Service to diverse clients with a proven record in productivity, quality, and integrity.
EXPERIENCE:
Modivcare Solutions
Position Summary: Remote Customer Service Representative July 2023 - July 2025
Customer Relationship Management scheduling medical transportation for Medicare Members
Technical Support
CRM software
Data entry
Problem resolution, awarded on numerous occasions for exceeding metrics requirements
RemX (Change Healthcare)
Position Summary: Remote Production Scheduler
(Seasonal Employment) January 2023 -July 2023
Scheduling
Problem Resolution
Customer Relationship Management
Data Entry
Maintain through documentation in OPM of scheduling commitments
Submit daily Excel spreadsheet of completed activities to internal management, exceeded metrics requirements
Blackboard Anthology
Position Summary: Remote Help Desk Customer Service and Technical Support Advisor (Seasonal Employment) June 2022- September 2022
Resolving end-user inquiries by utilizing multiple technologies including telephony, chat, and web-based inquiries
Serving as the first point of contact for clients/end-users seeking technical assistance over the phones, chats, and emails
Striving for one-call resolution of client issues while communicating appropriate options in a timely and professional manner
Managing and resolving identified client issues for assigned accounts
Documenting information into web-based ticketing system
Providing efficient, and accurate resolutions to client inquiries Gap In Resume (I was a Caregiver for ill parent)
Global Payments
Position Summary: Remote Customer Service July 2021 – May 2022
High volume of incoming calls serving an industry of Banks and Financial Services
Maintain detailed knowledge of company's products and services using provided Knowledge Web
Meet quality standards, adherence of schedule and average handle time, track and document each call
Resolve clients technical issues by troubleshooting clients problems seeking a resolution using proper methods and resources in determining how to resolve technical issues
Update database with current contact information for the issuance of new credit cards, card activation, payments, personal information update (cardholders, customers), review financial details in reference to cardholders concerns Gap In Resume (I was a Caregiver for an ill parent) VXI
Position Summary: Customer Account Executive October 2018- January 2021
High volume of consumer inquiries of FIS products and services, primarily SNAP and TANF recipients; i.e., EBT balances, issuance date, replacement of EBT cards
Tracks and document each call regarding problems and issues
Meet quality standards, adherence of schedule and average handle time
Work in a face pace environment with excellent problem resolution
Troubleshoot customer problems seeking a resolution using proper methods and resources in determining how to resolve customer issues
Update database with current contact information for the issuance of new EBT cards Gap In Resume (I was a Caregiver for an ill parent) Services Support Group (s2G)
Position Summary: Customer Service Representative August 2016 – July 2018
Dynamic customer service representative experienced in both inbound and outbound calls
Excel in listening to customer needs, articulating product benefits, and creating solutions
that provided value to clients
Build and maintained enduring customer relationships to boost sales Meeting and exceeding Quality Control requirements
Assisting utility customer with questions about their bills, receiving bill payments, Gap In Resume (Caretaker for ill parent)
SourceHov March 2012 - March 2014
Position Summary: Indexer
Performed problem resolution for data entry of confidential data and record management, consulting with project staff as needed
Monitored workflow and maintained logs/worked independently in a team environment
Conducted/performed database searches
Consistently exceeded high expectations for productivity and timeliness
(approximately 1400 to 1600 pieces of data hourly)
Maintain a log of completed work
Maintain confidentiality and security of client information per client guidelines Roosevelt Warm Springs Institute August 2012 – September 2012 Position Summary: Internship - Vocational Rehabilitation Counselor
Intake interviewing
Developed rehabilitation plans for disabled students with short and long term goals
Supervised assigned students in areas of education, employment, daily living, social skills
Conducted group therapy sessions with students displaying behavioral challenges
Database updates of students current information
Compiled weekly reports of student activities (Excel, Access spreadsheets)
Provided written case review summaries for six or more students
Supervised field trips
Georgia Department of Labor February 2010 – August 2012 Position Summary: Administrative Assistant
Managed heavy file volumes for Coweta County employers reporting quarterly taxes
Reviewed employees wage information, issued tax liens and subpoenas
Created report formats in accordance to specific instructions (Excel, Access. Microsoft Word)
Collected data from employers monthly
CRC database constant updates/executed multiple tasks at once EDUCATION
Bachelor of Arts: Human Development, 2009
(Focus: Early Childhood Education)
LaGrange College, LaGrange, GA
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