Administrative Assistant Customer Service

JALYN BERRY

Houston, TX; PH: 832-***-****; Email: **********@*****.***

SUMMARY

Strong communicator with experience in office clerical responsibilities, customer service, multitasking and problem-solving. Highly motivated to pursue administrative assistant career.

EXPERIENCE

Drip-Quip

QA Databook Specialist Sept. 2019-Nov. 2021

Gathering information from various sources, entering it accurately into databases, and ensuring completeness

Cleaning, processing, and analyzing large datasets to identify trends, patterns, and insights

Implementing processes to ensure the accuracy, integrity, and consistency of data

Ability to clearly communicate findings and data-related information to various stakeholders

Aptitude for troubleshooting data issues and developing solutions

Ability to manage multiple tasks, data sets, and project timelines effectively

Hand and Stone Massage and Facial Spa

Spa Associate, Mar. 2019- Present, January 2017- August 2017

Schedule and maintain appointments via phone and email

Establish positive rapport with customers to maintain relationships with clients

Promote membership and recommend services to increase sales and productivity

Maintain cleanliness and keep facilities safe and in compliance

Manage inventory and organization of spa

Pappadeaux Seafood Kitchen

Server, Mar. 2019- Sept. 2019

Memorize restaurant’s food and drink menu to assist guests in order selection by promoting specific menu items and specials

Take food and beverage orders and answer questions from guests

Enter orders in point-of-sale system for transmittal to the kitchen and bar

Knowledgeably recommend menu items based on customer needs and preferences, including upselling featured items from the food and drink menus

Serve guests in fast-paced environment while managing time for optimal experience

Prepare final bill, present check to guest, accept payment, process credit card charges and make any required changes

TSP Manufacturing

QA Documentation Clerk, Aug. 2017- Jan. 2019

Create, verify and authorize incoming and outgoing shipment requirements

Analyze the quality of products and data submitted for documentation

Revise outdated documentation for products and supplies

City Gear

Assistant Manager, Sept. 2016- Jan. 2017

Assist the Store Manager in daily operations and assume responsibility in their absence

Process incoming and outgoing shipment orders

Oversee store operations including merchandising, inventory, and sales floor

Maintain team members schedule and staffing levels while attaining budgeted payroll

Assist team in reaching company goals through financial and customer satisfaction objectives

EDUCATION

Stephen F. Austin State University, 2015-

Psychology

Public Speaking

SKILLS

Administrative:

oExcellent time management and problem solving with the ability to use good judgement and make strong independent decisions

oAbility to multitask while ensuring work is completed effectively

oManage complex scheduling of meetings and appointments

oPrioritize staffing needs to align with company’s goals

oHandle complex or sensitive information securely and efficiently

Communications:

oStrong communicator who builds and establishes strong lines of communication with customers, staff and management

oCourteous, professional demeanor, with the ability to work effectively with all levels of staff and working styles

oComfortable presenting different types of information in front of large or small audiences

oExperience with company-wide outreach and notifications

Technical:

oMicrosoft Office programs including Outlook, Word Excel and PowerPoint

oAdobe Acrobat

oAdept at learning new systems

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