Customer Service Client Relationship
Resume:
JANE KABUCHO
(Administrative and Support Service)
*************@*****.*** • (254-***-***-***
• Nairobi, KE
Courteous and attentive professional with extensive experience in offering exceptional assistance to team members and clients.
Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Bringing forth the ability to manage a variety of administrative duties. Adept in making clients feel calm, while providing them with optimal customer service every step of the way. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Focused on surpassing expectations and driving team success. Areas of Expertise
● Documentation and
Reporting
● Customer and Client
Relations
● Administrative support
● Technologically Savvy
● Office management
● Multi-Task Management
● Strategic Planning and
Execution
● Conflict Management
● Analytical Mastery
Career Experience
Kenya Tsetse and Trypanosomiasis Eradication Council (KENTTEC) 2019 – 2025
( Receptionist)
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information, Corresponding with clients through email, telephone, or postal mail
● Scheduled and confirmed appointments and maintain event calendar, informing other employees of visitors' arrivals or cancellations
● Welcomed all visitors with friendly greeting, answered general questions, gathered the nature of visit, and directed to specific offices.
● Sustained the reception area as tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
● Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
● Monitored office security by following safety procedures and controlling access via the reception desk, through monitoring visitor’s logs and issuing passes.
● Responded to clients requests for services and company information. Promoting efficient and expedient communication by taking accurate messages for staff and management. Page 2 3
● Directed incoming calls to internal personnel and departments, routing to best-qualified department.
● Assembled information and produced documents and reports and sent copies to appropriate parties.
● Drafted professional memos, letters and marketing copy to support business objectives and growth.
● Completed skilled administrative work to support all office staff and operational requirements.
● Received and routed business correspondence to correct departments and staff members.
● Consulted with outside parties to resolve discrepancies and create effective solutions. Education
* Diploma in customer service 2020-2021
* Kenya Certificate of Secondary Education
Loreto High School Nairobi Graduation Date: 2014 Technical proficiencies
Microsoft Office (Word, Excel & PowerPoint)
Google Workspace Proficiency
Knowledge of CRM Tools
Affiliations
Environmental Committee Member 2020
HIV/AIDS committee Member 2019
JANE KABUCHO
Administrative and Support Service
*********@*****.*** • (254) 715-548-
563
• Nairobi, KE
References
Ms. AGNES WAITHIRA
Nairobi River Commission
Administrative Assistant
Page 3 3
Telephone: + (254-***-***-***
Mr. CYRUS MUIRU
Kenya Tsetse and Trypanosomiasis Eradication Council (KENTTEC) Director Corporate Services
Telephone: + (254-***-***-***
Contact this candidate