Program Manager, Training & Adoption, Curriculum Design

Project Coordinator

PROFILE

§ Multifaceted professional uniquely integrating cross-disciplinary landscapes, showcasing exceptional versatility, spanning specialty academia functions, content creation and editorial precision, project management, and diverse leadership roles, consistently achieving strategic objectives, yielding technical expertise, field experience, and operational strategy, to satisfy leadership agenda and exceed organizational quotas.

§ Furnishes financial trajectory calculations and executes exhaustive planning, by piloting advanced technology, implementing editorial proficiency, and delivering straightforward business acumen

§ Creates specialized strategic plans, thoroughly develops policy, administers functional improvement revisions, fosters stakeholder satisfaction, and resolves systemic issues

§ Utilizes performance optimization tools to facilitate effective team collaboration, promote executive partnerships, and endorse organizational solidarity

§ Accelerated project management credentials coupled with commitment to continuous improvement, provides consistently quantifiable outcomes which directly impact results determining success

§ Pairs modern technical methodology with applied intuition and experience, to render creative agility and produce analytical depth

§ Collaborative team focus promotes benchmark achievements consistently, where fostering leadership standards secures measurable results WORK EXPERIENCE

02/2020 – Present

ACADEMIC ADMINISTRATOR: DOCTORAL ENGINEERING, THE GEORGE WASHINGTON UNIVERSITY—Newport Beach

§ Streamlined operational efficiency through task prioritization, ensuring senior management efforts focus on faculty development, core content functionality related to classroom engagement, and curriculum updates, thereby elevating student satisfaction and increasing revenue by 30%

§ Provided expert guidance for incoming calls, assisting prospective students connected with corporate sponsorships for specialty programs with Boeing, Collins Aerospace, and Lockheed Martin

§ Administered advice to prospective students regarding curriculum requirements, program selection, and tuition options through engaging conversations, managing an average of 50 inbound calls weekly

§ Monitored online traffic and addressed email inquiries related to graduate engineering programs, enhancing user-friendly website navigation to boost enrollment by 30% year over year—adding two doctoral programs and three master’s programs since 2020, expanding growth and scope of programs to $181.4M in earnings by 2024

§ Crafted editorial website content and dictated informational updates utilizing SEO optimization and tactical marketing language to attract qualified applicants, boosting visitor engagement (traffic) by 30%

§ Established operational policies and procedures addressing necessary modifications based on a comprehensive analysis of operations, demographics, and program outcomes

§ Contributed feedback and suggestions contingent upon Academic Integrity Review outcomes for student papers submitted for academic committee panel review, including doctoral dissertations, defenses, praxis, and journal article drafts prior to official submission for acceptance and publication in prestigious scientific journals

§ Prepared in-depth reports regarding institutional data for accreditation and program licensure credentials

§ Managed document security for doctoral admissions department applications meeting prerequisite criteria in compliance with academic, administrative, and financial standards during admission application reviews

§ Selected to represent the university for active participation in annual commencement ceremonies held at the National Mall in Washington, 08/D.2019 C., presiding – 01/2020 over the announcement of graduates at these prestigious events CONTENT DEVELOPER, ENDOMINANCE—Huntington Beach

§ Created website and SEO-driven content aligning with the company's strategic vision

§ Streamlined the content creation process utilizing content management systems, significantly improving overall communication and efficiency

§ Cultivated strong relationships with clinical experts to generate accurate & authoritative content across various topics

§ Strengthened content quality through meticulous proofreading and editing

§ Developed all content (marketing and instructional) text for the “Bunchmate” application (“app”), designed for physicians to assess social- emotional behavior conditions, identifying areas of deficiency based on patient responses, which aligned with extensive research to reveal 04/root 2019 causes – 08/2019 of social/emotional patterns and resultant behaviors CAREER SERVICES ADVISOR, CALIFORNIA COLLEGE SAN DIEGO—San Diego

§ Facilitated direct support to graduates, enhancing workforce skills

§ Coached prospective graduates for career opportunities by developing tailored resumes and cover letters

§ Participated in outreach & speaking engagements at local high schools emphasizing importance of career planning

§ Evaluated existing programs and initiatives to enhance workforce development

§ Created & maintained relationships with employers, industry experts, alumni, & faculty, providing robust resources for students & alumni 03/§ Coordinated 2018 – 04/2019 participant recruitment & alumni job placement CREDENTIALING & INSURANCE SPECIALIST, PACIFIC MEDICAL CARE—San Diego

§ Managed patient/client inquiries, averaging 10 incoming calls/day—client-facing role, providing immediate guest services

§ Evaluated and prepared contract proposals for insurance carriers

§ Translated patient medical service records into proper codes to facilitate credentialing and billing services

§ Delivered immediate customer support and clinical administrative services to medical staff

§ Prepared documents and proposals for clinical meetings & budget roundtables on behalf of the CEO, CFO, Owner 09/2016 – 03/2018

SPECIAL PROJECTS ADMINISTRATOR, ROBERT HALF INTERNATIONAL—San Diego

§ WELLS FARGO ADVISORS: [CONTRACT 1]

§ Fulfilled FINRA & SEC clearances; managed strategic field reporting and financial data distribution for accounts exceeding

$1,000,000; supported Financial Advisors by composing reports for in-person client meetings

§ SERCO NORTH AMERICA: [CONTRACT 2]

§ Fulfilled CONFIDENTIAL Level: Security Clearance; created purchase orders and prepared analytical reports for military maritime defense equipment

Anne Dougherty

§ TRIGILD: [CONTRACT 3]

§ Oversaw corporate construction correspondence and strategic planning for purchase orders issued to stakeholders, project managers, and suppliers; prepared and delivered work orders detailing specifications amidst on-site managers, vendors, and procurement specialists; scheduled, tracked, and maintained records of preparatory proceedings during interim phases of requisition transactions

01/2016 – 09/2016

DIGITAL SALES EXECUTIVE, YP [formerly 'Yellow Pages']—Harrisburg

§ Conducted contractual advertisement sales (B-to-B) for local businesses to establish an online digital advertising presence and optimize search engine performance for maximum visibility

§ Executed strategic and progressive advertising campaigns to initiate and cultivate rapport through robust online digital marketing

§ Developed competitive markets for small, medium, and large businesses seeking to attract prospective customers

§ Generated audience reach extension through local, regional, and national markets

§ Expanded market share by identifying new business opportunities and effectively pitching customized digital solutions

§ Boosted digital sales revenue by implementing targeted marketing strategies and enhancing customer engagement 07/§ Conducted 2014 – 01/2016 comprehensive competitor analysis to inform strategic planning initiatives, resulting in a competitive industry advantage DISTRICT LEADER & CORPORATE INSTRUCTOR, RATNER COMPANIES—Silver Spring

§ Commanded operations related to profit & loss, personnel management, sales, and strategic development across five district locations

§ Managed over 40 field employees and five location managers, ensuring optimal labor conditions and conducting performance evaluations

§ Participated in job screening for employment applicants

§ Created and facilitated custom seminars tailored to introduce corporate initiatives and product promotions

§ Administered and analyzed surveys for participant responses, incorporating training feedback into future educational ventures

§ Supported on-site managers in identifying and implementing improvements based on site visit deficiencies and fiscal decline 07/§ Managed 2012 – 06/quarterly 2014 revenue, applying numeric performance analysis to evaluate fiscal year trends NATIONAL DIRECTOR OF CAREER PLACEMENT (INTERNAL PROMOTION), EMPIRE EDUCATION GROUP—Philadelphia

§ Instituted and developed a campus-based career development program aimed at restoring outcomes and fiscal performance for a single campus

§ Developed an organizational process for safeguarding students' personal data for accreditation reporting purposes

§ Analyzed market trends to identify opportunities for leveraging qualified graduates available for position openings, satisfying placement records to fulfill gainful employment requirements

§ Created, implemented, and adopted strategies for nationwide best practices enhancing record maintenance

§ Utilized market trends, community partnerships, and lead generation to foster future business relationships

§ Streamlined reporting procedures to improve data accuracy while facilitating informed decision-making for management 04/§ Established 2009 – 07/2012 effective communication channels to promote transparency and timely information sharing ASSISTANT EXECUTIVE DIRECTOR/ACTING ACADEMIC DIRECTOR, EMPIRE EDUCATION GROUP—Philadelphia

§ Managed overall fiscal and operational administration of the assigned campus

§ Generated performance metrics to monitor financial growth and academic performance

§ Unified operations and academic teams to establish and implement strategies for achieving TQS accreditation standards

§ Prepared and executed strategies to accomplish corporate goals, meeting performance expectations and quarterly growth projections

§ Implemented and developed budget parameters aligned with available financial resources, including federal scholarship funding

§ Cultivated relationships with external stakeholders to enhance organizational visibility

§ Facilitated communication between faculty, admissions staff, and executive team members to enrich strategy and foster team unity

§ Provided administrative support to the Executive Director by preparing reports to demonstrate and address underperforming metrics, 12/2006 including – 01/revenue, 2009 enrollment numbers, and academic quality for consistent improvement DIVISION DIRECTOR (INTERNAL PROMOTION), ROBERT HALF INTERNATIONAL—Washington, D.C.

§ Managed and developed a team of Staffing Managers while maintaining and presiding over a current book of business developed during prior Staffing Manager role with RHI

§ Recruited and trained sales professionals to adopt fundamental techniques and best practices for exceeding sales goals in a fast-paced, competitive environment

§ Maintained team sales goals as mandated by regional projections

§ Mentored, motivated, and implemented new strategies to surpass goals and expectations

§ Led team members to nurture and develop a solid client base

§ Collaborated with regional management to generate budgets, provide production reports, analyze trends, and continue developing team best practices

§ Secured and managed Major Client Accounts, including:

[1] Google® (DC Startup) [2] Deloitte & Touche® [3] The Washington Post®

[4] BlackBoard, Inc.® [5] American Institutes for Research® [6] American Red Cross® 07/2006 [7] – Howard 12/2006 University School of Law® [8] Howard University Hospital® [9] National Geographic Magazine® STAFFING MANAGER, ROBERT HALF INTERNATIONAL—Washington, D.C.

§ Generated strategic business partnerships with private and corporate proprietors

§ Researched, identified, and implemented marketing strategies to expand client bases, generate leads, and obtain referrals

§ Crafted and presented price point value proposals to achieve optimal client outcomes while adhering to budget constraints

§ Conducted face-to-face introductory client meetings to establish rapport and propose solutions for current and future employment gaps, sharing valuable candidate pools aligned with market trends

§ Executed a solid business development plan to attract, expand, and retain client loyalty and referrals

§ Consulted with accounting firms to cross-sell finance divisions based on organizational insights, projections, budgets

§ Collaborated directly with Division President to develop strategic plans, modify sales pitches, manage profit projections

§ Achieved Top Performer Recognition for overall division & district sales in D.C. Metro, reflecting strong bottom-line revenue performance 08/2004 – 05/2006

HIGH SCHOOL ENGLISH TEACHER/GIRLS’ VOLLEYBALL COACH, ANNE ARUNDEL COUNTY PUB. SCHOOLS—Pasadena

§ Implemented current academic standards for tenth grade English curriculum to ensure the success and growth of students' reading, writing, and comprehension of assigned literary works

§ Prepared students to achieve proficient or higher scores on state-mandated H.S.A. (High School Assessment) exam

§ Addressed the cognitive and behavioral deficiencies of individual learners while cultivating a positive environment for both functional and advanced students, as per state-mandated inclusion legislation

§ Encouraged students to enhance reading, writing, and literary comprehension skills through daily practiced drills

§ Established foundational purposes for employing proper concepts of the English language across the curriculum, as well as vocational, technical, and communication functions

§ Sponsored sophomore class student-government officers in fundraising affairs and event planning

§ Coached the J.V. & Varsity Women's Volleyball Team, nurturing basic athletic skills, fostering teamwork & discipline 06/2003 – 07/2004

CORPORATE EDITOR & CURRICULUM DESIGNER, EMPIRE EDUCATION GROUP—Pottsville

§ Developed a comprehensive curriculum for a secondary technical education degree program

§ Collaborated with the graphic art design team to illustrate concepts corresponding with technical instruction

§ Produced the first-ever inter-organizational newsletter featuring stories on industry techniques, products, and student success

§ Composed content outlines and ensured all submissions adhered to established deadlines

§ Implemented language and style guidelines to maintain consistent writing style for nationally distributed textbooks in collaboration with publishers, fellow technical editors, and graphic artists

§ Reviewed copy from external contributors for accuracy, clarity, tone, and voice prior to publication

§ Oversaw artwork, layout, computer typesetting, and printing processes while adhering to style guides and ensuring timely print EDUCATION production

08/1999 – 05/2003

ALBRIGHT COLLEGE

Bachelor of Arts, Secondary Ed/English, Reading, PA ü Honors:

§ Dean’s List

§ Decorated NCAA Dual Athlete

10/2024 – 02/2025

CORNELL UNIVERSITY: SC JOHNSON SCHOOL OF BUSINESS

Executive Certifications, Ithaca, NY

1.) Writing at Work 5.) Management Communications

2.) Legal Landscape of Higher Ed. 6.) Challenges of A.I 3.) Writing for Effectiveness. 7.) The AI Talent Shift 4.) UX Design 8.) The Art of Building Influence

SKILLS

TECHNICAL LEADERSHIP COMMUNICATION & INTERPERSONAL Usability Testing, User Experience (UX) Design Strategic Planning Stakeholder Engagement Adobe Creative Suite Curriculum Development Project Management Content Management Systems (CMS) Content Strategy Relationship Building SEO Optimization Project Management Editorial Development User Interface (UI) Design Executive Experience Project Administration User Research Data Evaluation/Reporting Dev Ops

Product Design Operational Duality

Data Analysis + Google Analytics

Information Architecture

Interaction Design + Prototyping

Google Suite Certifications

PROJECTS Microsoft Office Suite Certifications

§ BunchMate App (Application) Endominance

In conjunction with physicians and web design team, my role specifically focused on data research and producing articles for publication as well as stakeholder presentations throughout the development of the Bunchmate App, a specialized product created by the team encompassing the Endominance organization.

§ C.L.I.C. Textbook & Curriculum Publication

Alongside technical experts, education team, graphic designers, and publishing team my role was to develop, compose, and edit field- specific instructional text, prepared for publication in 6 Teacher's Guides with coinciding Student Textbook versions, encompassing a total of 12 published textbooks, compiling technical information and applied learning techniques for performing skills necessary to complete PUBLICATIONS cosmetology degree.

C.L.I.C. TEXTBOOK SERIES:

§ Hair Cutting© C.Li.C. International* (*Owned by EEG [Empire Education Group]) Primary Author: Geno Stampora, Randy Rick

Editor: Anne Dougherty

§ Hair Design© C.Li.C. International*

Primary Author: Geno Stampora

Editor: Anne Dougherty

§ Skin Care© C.Li.C. International*

Primary Author: Geno Stampora

Editor: Anne Dougherty

§ Nail Care/Nail Design© C.Li.C. International*

Primary Author: Geno Stampora

Editor: Anne Dougherty

§ Success Dynamics© C.Li.C. International*

Primary Author: Dr. Shaunna Crossen

Editor: Anne Dougherty

§ Hair Color© C.Li.C. International*

Primary Author: Geno Stampora, Randy Rick

Editor: Anne Dougherty

WEBSITE + TEXTBOOK EDITORIAL CONTRIBUTIONS

THE GEORGE WASHINGTON UNIVERSITY SCHOOL OF ENGINEERING: https://online.engineering.gwu.edu/ ENDOMINANCE: https://www.endominance.com/

EMPIRE EDUCATION GROUP: https://www.empire.edu/

C.L.I.C. TEXTBOOK SERIES: https://www.isbns.net/author/CLIC_International BunchMate© App

Professional Profiles & Website LINKS:

LinkedIn • • • BoldPro • • • Digital Portfolio

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