Operations Specialist

OAKLAND, US, ***** • ***************@*****.*** • 415-***-****

DAVID BOOTH-METWALLY

EMPLOYMENT HISTORY

TELECOMMUNICATIONS ATTENDANT Oct 2024 - Jun 2025

Stanford University Stanford, CA

PBX SWITCHBOARD OPERATOR Jul 2023 - Mar 2024

Robert Half San Francisco, CA

SERVICE TECHNICIAN Feb 2023 - Jul 2023

Accurate Companies San Francisco, CA

LOUNGE ATTENDANT Nov 2022 - Dec 2022

FLIK Hospitality Group San Francisco Airport, CA

OPERATIONS COORDINATOR Sep 2022 - Nov 2022

All Bay Diesel, LLC Oakland, CA

AUTONOMOUS VEHICLE TESTING OPERATOR Oct 2021 - Feb 2022 Zoox San Francisco, CA

OPERATIONS SPECIALIST Jul 2019 - Sep 2021

Scale San Francisco, CA

PAYMENT SOLUTIONS SPECIALIST Jun 2018 - Mar 2019

LendingClub San Francisco, CA

EDUCATION

BACHELOR OF ARTS IN POLITICAL SCIENCE Aug 2009 - Jun 2013 San Francisco State University San Francisco, CA

CERTIFICATE OF COMPLETION IN WEB DEVELOPMENT Jan 2018 - Apr 2018 UC Berkeley Extension San Francisco, CA

SKILLS

Customer Service, Operations Management, Data Entry, Problem Solving, Communication, Banking, Quality Assurance. Deliver excellent telephone communication and customer service to Stanford hospital and university callers Identify effective methods for solving problems and leverage system applications and databases to implement them Facilitate cross-functional collaboration with clinicians, technicians, and patients to resolve issues efficiently Continuously develop professional knowledge and integrate critical feedback to improve communication and service delivery Support colleagues by offering guidance, reinforcement, and teamwork to maintain a high-performing and collaborative environment

Provide first point of contact phone support to callers of St. Mary's Hospital in San Francisco Fulfill emergency code announcement and page requests to medical staff upon immediate request Maintain contact list database for querying and performing phone call transfers to medical staff, hospital patients, and outside callers

Input daily updated on-call staff contact information for faxing to all relevant departments Resolve information requests from hospital staff, patients, and hospital callers while providing kind and courteous customer service

Assessed distinctive business customer need for commercial kitchen cleaning equipment and chemicals Supplied and periodically restocked customer inventory for meeting service level agreements and preventative maintenance Performed service maintenance on industrial cleaning equipment for ensuring business customer compliance with health code inspections for protecting safety of client patrons

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