Customer Service
Resume:
Wichita, Kansas
*************@*****.***
Rhonda Harpley
EDUCATION
Bachelors - English
Florida State University Tallahassee, FL
Associates - General Studies North Florida Community College Madison, FL
OBJECTIVE
Strategic membership and relationship management professional with years of relevant experience in driving engagement, strengthening partnerships, and leading high-performing teams. Skilled in communication, database oversight, and program development, with a proven ability to design and implement initiatives that expand reach and increase retention. Seeking to apply strong leadership, organizational expertise, and a mission-driven mindset to grow and sustain non-profit and for-profit memberships across multiple states.
REFERENCES
Available upon request
SKILLS
Leadership (20+ years)
Microsoft Office Suite (20+ years)
Organization (20+ years)
Adobe (4+ years)
CRM/database management, including Salesforce (5+ years)
Relationship engagement & retention strategies (5+ years)
Client and Vendor Management (4+ years)
Supervisor of team members (4+ years)
Supply Chain Management (1 year)
Virtual meeting platforms (Zoom, Teams)
Independent remote work for several years successfully
EXPERIENCE AND EMPLOYMENT HISTORY
Supply Chain and Inventory Tortilla King Moundridge, KS September 2024 to Present
Oversee and maintain large-scale data systems to ensure accuracy, efficiency, and customer satisfaction. Ensure all orders are shipped on time, provide real-time order updates, report daily and weekly ship percentages, and work closely with production to ensure orders are filled in full. Paying close attention to detail to ensure there is a reduction in errors across different teams to minimize product loss and increase overall profitability.
Vendor/Client Relations Manager ACT Wichita, KS June 2023 to June 2024
(Full time remote)
Onboarded new vendors/clients aligning with required compliance portfolios. Created and implemented an engagement guide. Leveraged domain knowledge, experience, and strong administration and communication skills to improve the dispatching process servicing multiple clients daily, including working closely with Risk and Legal for vendor/client compliance.
Assistant Project Manager for Mechanical, Electrical, Elevator and Plumbing ACT Wichita, KS April 2022 to June 2023 (Full time remote)
Managed compliance contracts and documentation between Legal, clients and vendors before work could begin. Prepared proposals and reports to be presented to clients, including cost and time estimates. Performed daily audits for multiple Project Managers.
Emergency Response Manager ACT Wichita, KS December 2021 to April 2022 (Partially remote)
Displayed strong organizational skills through managing 7 dispatchers for daily jobs and on call rotation schedules to provide 24/7 coverage. Supported 10 National Project Managers by auditing their workload daily to reduce errors in estimates, invoicing and maintain high standard of accurate client communication. Created training manual that was adopted across 7 dispatchers, improving efficiency for reduced dispatching time and increased accuracy.
Emergency Response Coordinator ACT Wichita, KS January 2020 to December 2021
Coordinate logistics of dispatch before handing off to Project Management team, which included initial intake, dispatching responder within a limited time frame and providing real time updates to client.
Service: Business Development Hatchett Hyundai Wichita, KS January 2019 to January 2020
Provided courtesy calls to vehicle owners needing regular service and scheduling recall appointments for 3 locations.
Domestic CEO (Chief Everything Officer) My Home October 1999 to January 2019
Developed strong education and organization skills coordinating day-to-day for 4 children. Provided homeschool education to these 4 children which included researching and purchasing curriculum for multiple grades each year, teaching them and coordinating their daily schedules. Properly preparing all 4 to transition into college and skilled trades after graduation. Served as full time logistics and scheduling coordinator, budget and resource manager, nutrition and wellness planner, and conflict resolution specialist
Curriculum Editor The Florida State University Tallahassee, FL May 1996 to October 1999
Coordinated all course changes for the University. Prepared, distributed and input editorial changes provided by all departments University-wide for the Graduate and Undergraduate course catalog.
VOLUNTEER LEADERSHIP
Booster Club President for competitive gymnastics team.
Various levels of positions held at church with ages ranging from toddlers to adults.
Contact this candidate