Customer Service Representative

MERCY ISHEGBE

McKinney TX. Tel: 972-***-****. Email: ************@*****.***

SUMMARY

Dedicated and detail-oriented customer service representative with proven ability to thrive in fast-paced environments while providing exceptional services. Skilled in clear communication, accurate documentation, and professional correspondence. Strong organizational abilities, multitasking, and maintaining a calm, professional demeanor during challenging interactions. Seeking a challenging position that allows for professional growth and the opportunity to work in an organization that is welcoming and reward hard work.

EXPERIENCE

Customer Service Representative

Mint Dentistry, Dallas, Tx

June 2021 – Present

Provide exceptional customer service to clients via phone, email, and in-person interactions.

Handle customer inquiries, resolve complaints, and provide detailed product information.

Utilize Microsoft Office Suite to create reports, manage schedules, and handle correspondence.

Developed strong relationships with clients resulting in increased customer satisfaction and retention.

Provide excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.

Maintain thorough knowledge of company products and services to effectively assist customers.

Handle high-volume inbound and outbound calls, emails, and chat support with professionalism.

Document customer interactions and transactions in the company database for accurate record-keeping.

Collaborate with internal teams to resolve complex issues and improve service processes.

Recommend products and services tailored to customer needs, generating increased sales and repeat business.

Clearly document customer interactions, decisions, and resolutions to ensure accuracy and compliance.

Maintain composure during escalated situations, resolving issues with empathy and professionalism.

Support organizational efficiency by balancing multiple priorities and collaborating with team members to streamline processes.

Customer Support Specialist

Mary Kay, Dallas, Tx

August 2016– May 2021

Assisted customers with purchases, provided product recommendations, and processed transactions..

Assisted customers with troubleshooting product and service-related concerns.

Provided clear and concise information about policies, procedures, and service offerings.

Processed orders, returns, and refunds efficiently while ensuring compliance with company policies.

Collected customer feedback and suggested improvements to enhance service quality.

Maintained a positive and professional demeanor in all customer interactions.

Recommended products and services tailored to customer needs, generating increased sales and repeat business.

Recommended complementary products and upgrades, contributing to higher revenue and improved customer satisfaction.

Demonstrated strong written communication skills through file documentation, internal reporting, and professional correspondence.

Coordinated with cross-functional teams to resolve complex issues quickly and effectively.

SKILLS

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and email handling.

Communication: Strong verbal and written communication skills.

Customer Service: Excellent customer service skills with a focus on client satisfaction.

Analytical Skills: Ability to analyze and interpret data effectively.

Interpersonal Skills: Strong interpersonal skills with the ability to work well in a team and independently.

Self-Discipline: Demonstrated ability to maintain productivity and discipline in a remote or hybrid work environment.

Customer Relationship Management (CRM)

Multi-Channel Support (Phone, Email, Chat)

Order Processing & Data Entry

Conflict Resolution

Time Management & Organization

EDUCATION

BACHELOR’s Degree: Information Technology

Delta State University, Abraka, Nigeria.

Certification- willing to obtain required certification.

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