Customer Service Administrative Support
Resume:
Christopher Fischer
Johnson City, TN *****
************************@***********.***
Professional Summary
To obtain an administrative support or customer relations position that allows me to prove my dedication
to increasing business, supporting customer service and team building.
Authorized to work in the US for any employer
Work Experience
Patient Care Assistant Dietary Aide
Johnson City Medical Center-Johnson City, TN
August 2024 to December 2024
Pest Control Specialist
Terminix Rentokil-Jacksonville, FL
February 2022 to June 2023
Teach customers how to control pests without hurting their plants and gardens. Explain what active
ingredients are and there effects on insects as well as type or types of insects the chemical kills or that
effects pests reproduction systems stopping newborns. I am able to educate customers on importance
of time schedule I will be back and reason why it's important for BEST results.
The absolute best part is being needed. Our customers need us and I am proud to be in a position to help.
Courier Driver
FedEx Express-Jacksonville, FL
May 2021 to February 2022
Airport at 6am.
Deliver company documents by 8am-830am
Back to FedEx for 18 wheelers unloading freight
Unloading freight for two hours
Then piled up freight load into truck
Start my delivering for my route.
Life Insurance Agent Death claims specialist
Prudential Insurance Company
2017 to September 2021
Death Claims - Group Life Insurance
High volume fast paced inbound call center providing step by step instruction on the set up of life
insurance policies, and full instruction on filing of death claims for loved ones recently passed.
Back to back incoming calls assisting clients through every question and thorough completion of all
necessary documentation required by state and local laws. Simultaneously handle emails, Skype, cell
phone messages and instant messages while on the call. Provide accurate and effective resolution on
every inbound call by meeting and exceeding our 6 - 7 minute departmental timeframe goal per call.
Our team always met our departments monthly goal of 98% to 100% satisfaction rate. Gained customers
trust and built rapport by actively listening and providing my direct uninterrupted attention to each and
every customer.
Assistant Store Manager-Tire Kingdom
TBC Corporation
2014 to 2017
Manage seven employees while simultaneously providing face-to-face customer service, answering in-
bound calls and writing service tickets.
Responsible for assisting the customer in selecting the appropriate services and products necessary for
the safe and efficient operation of the customer's vehicle.
Comply with government safety, hazmat and corporate policies, procedures.
Provide continuous improvement to include critical thinking, problem solving, and analysis of systems
management.
Automobile Sales Professional
Scott McRae Group
2011 to 2014
Met and exceeded monthly quota in sales.
Excellent scores on Customer Service and Retention survey's
Handled billing and repair, as well as warranty coverage, extended service plans and finance information.
Account Executive/ Sales Representative
Comcast Cable Company
2007 to 2011
Provided technical support, repair help and retention over the phone.
Handled all billing and inquiries, payment arrangements and billing itemization
Troubleshot internet, cable, telephone while focusing on customer retention.
Sales of every product line with all accessories.
Customer Service Representative/Account Executive
BellSouth
2004 to 2007
Handled high volume of incoming calls from customers needing assistance with their phone lines.
Dispatched technicians to customer site after troubleshooting customer issues over the phone,
seamlessly multi-tasking between several applications and systems.
Promoted to Customer Care Manager- responsible for difficult level customer service
Termite Technician
Orkin Pest Control-Jacksonville, FL
Inspection, treatment, prevention of termites both residential and commercial.
Education
High school diploma or GED
Hunter College - New York, NY
1991 to 1992
Skills
• Technical Support
• Store Management Experience
• Account Management
• Help Desk
• Network Support
• Microsoft Windows
• VoIP
• Operating Systems
• Microsoft Windows Server
• DOT license endorsement and DOT physical (8 years)
• Data entry
• Customer service
• Analysis skills
• Yard jockey
• Risk management
• Cooking
• Food production
• Warehouse experience
• Food service
• Customer support
• Management
• Sales
• Communication skills
• Microsoft Office
• Negotiation
• Microsoft Exchange
• TCP/IP
• Disaster Recovery
• Basic math
• English
• Communication skills
• Cabling
• Mechanical knowledge
• Pest control
• Construction
• Surveillance
• Maintenance
• Technical support
• Irrigation
• Box truck
• Route driving
• Customer service
• Commercial vehicle
• Van driver
• Inside sales
• Help desk
• Operating systems
• Project management
• Sales
• Territory management
• Customer relationship management
• Warehouse experience
Contact this candidate