Customer Service Delivery Driver

M: 415-***-****

E: ***************@*****.***

NIKKOLE E. BALLARD

Staffing Agency/Independent Contractor:

**/****-**/****

Customer Service Representative for Trove, Staffmark, Brisbane, CA

Mail Sorter for UPS, Staffmark, San Leandro, CA

Shipping & Receiving for Hitachi, StaffMark, Burlingame, CA

Customer Service Support for Iron Mountain, Oakland, CA

Data Entry for Bank of America, StaffMark, Union City, CA

11/2016-5/2019

Delivery Driver, Doordash, Oakland, CA

Delivery Driver, Postmates, Oakland, CA

11/2016-01/2017

Driver, Lyft, San Francisco-Bay Area

●Deliver a wide variety of items to different addresses in through different routes

●Follow routes, times and schedule

●Load, unload, prepare, inspect and operate a delivery vehicle

●Ask for feedback on provided services and resolve any client complaints

●Collect payments as needed

●Inform clients of new products

●Follow DOT regulations, as well as safety standards

Retail Management

04/2016-11/2016

Sales Associate/Men’s Suit Specialist, Nordstrom Rack, Emeryville, CA

01/2014-08/2015

Customer Service, ManPower, Oakland, CA

12/2013-5/2016

Lead Stylist, White House Black Market, Emeryville, CA

05/2011-01/2013

Bud Tender, Harborside Health Center, Oakland, CA

08/2006-06/2007

Cash Handler/Teller, California Check Cashing, Oakland, CA

02/2004-06/2006

Assistant Store Director, Hollywood Video Entertainment, Oakland, CA

08/2002-02/2004

Cashier, Sear & Roebuck Co., Oakland, CA

●Making sure all product available is stocked on Sales Floor, develops and implements all merchandising plans

●Monitors the store's profits or losses, maintain standards according to the Front End Standard Practice Manual

●Responsible for supervision of Front End Sales Assistants, Sales Associates and Service Associates as delegated by the Customer Service Sales Manager

●Engage and interact with customers to create a positive shopping experience

●Maintain Front End Standard Practice of all Front End accounting services: register pickups, till counts, loans, safe counts, deposits, deposit slip verification, Returned check payments, Gift Cards and Returns, Change Fund

Program/Operation Director:

11/2014-5/2015

Intervention Coordinator, San Leandro, CA

01/2011-2015

Program/Operation Director/Outreach Leader/Volunteer, L.O.V.E. to L.O.V.E., Oakland, CA

●Develops a pre/post questionnaires for use at the onset/completion of programs

●Management of agency budget in coordination with the Executive Director

●Development of individual programs and their budgets

●Develop yearly outreach plan according to program needs and capacity

●Supervise line staff by articulating expectations, displaying model behavior, maintaining open lines of communication

●Organize training seminars to address staff needs and identify relevant external training opportunities.

●Assist in the management of fiscal operations including budget development, modifications

●Track expenditures. Continually monitor the program's financial health & make recommendations to the ED.

Administrative Assistant:

08/2010-01/2011

Bookstore Clerk, Merced College Bookstore, Merced, CA

06/2007-07/2008

Clerical Assistant, Alameda County, Oakland, CA

06/2001-02/2002

Administrative Assistant, McCutcheon Construction, Berkeley, CA

●Compose, type, and distribute meeting notes, routine correspondence, and reports

●Maintains scheduling and event calendars for senior CEO and work schedules for the administrative/retail staff

●Manage projects, and contribute to committee and team work

●Establish work procedures and schedules, and keep track of the daily work of clerical staff

●Arrange conferences, meetings, and travel reservations for office personnel

●Operate electronic mail systems and coordinate the flow of information both internally and with other organizations

Skills

●10+ years of direct supervisory/management experience

●Strong & polished interpersonal, written and oral communications skills

●creative, strategic and analytical thinker with the ability to manage multiple projects

●Experience with community-based organization; Knowledge of principles & practices related to youth development and educational issues

●ability to work with a variety of populations

●Windows xp; Microsoft Office, Word, Excel, Access, Power point

●Point of sales & Internet Savvy

●Human Resources (Hire, Evaluate, Train, Counsel, Terminate)

●Accounts Receivable

●Auditing/Inventory

●Heavy Cash Handler

●Marketing Planning and Promotion

Education

2018-2020

A.A. - Psychology, College of Alameda, Alameda, CA

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