Customer Service Front Desk
Resume:
*******.******.*@*****.***
Fire Trail Rd. Nassau,
Bahamas
B.A Acccounting
University of The Bahamas
C.V.Bethel Senior High
Marine Science
EDUCATION
EXPERTISE
ABOUT ME
Proactive Executive Support & Operations Professional with over 7 years of experience assisting senior leadership in fast-paced, high-performance environments. Skilled in managing VIP-level logistics, coordinating complex schedules, and implementing SOPs across departments. Known for maintaining discretion, anticipating needs, and ensuring seamless operations.
WORK EXPERIENCE
English
LANGUAGE
TANISHA SMITH
O p e r a t i o n s - S a v v y E x e c u t i v e S u p p o r t P r o f e s s i o n a l
Oct 2017 - Aug 2024
Supervised a team of 9+ staff, creating and enforcing Standard Operating Procedures (SOPs) for customer service excellence. Coordinated and executed luxury services, including VIP meet-and-greet for high- profile guests, celebrities, and their families ensuring personalized and seamless travel experiences.
Managed crew transportation and accommodations, ensuring efficient logistics for flight personnel.
Handled hotel and rental car bookings, pet permit applications, and guest billing, offering a full-service travel experience.
Developed and maintained front desk training manuals and conducted onboarding for new hires.
Collaborated with catering vendors to ensure high-standard hospitality offerings for VIP guests and special events.
Customer Service Supervisor
Jet Nassau l #1 Coral Harbour Nassau, Bahamas
Coordinate end-to-end charter flight operations for local and international clients, including quote preparation and flight scheduling. Maintain strong, ongoing relationships with clients, providing high-touch service and ensuring repeat business through consistent follow-up and customized support. Serve as acting department lead in the Charter Sales Manager’s absence, overseeing operations, approvals, and team support. Review charter contracts and agreements for accuracy and compliance, escalating where necessary.
Develop and update departmental SOPs to ensure process efficiency, accountability, and service excellence.
Manage department P&L reports, using advanced Excel functions to create custom spreadsheets for tracking costs, revenue, and margins. Use Microsoft Teams and Excel daily for team collaboration, record-keeping, and reporting.
Charter Sales Agent
Oct 2024 - Present
Bahamasair l Blake Rd. Nassau, Bahamas
Executive Calendar & Travel Management
VIP Client Relations & Hospitality Services
Operations Coordination
Project & Task Management
Advanced Microsoft Office (Excel, Word, Teams)
Customer Service
Digital Communication
AI Productivity Tools
*******.******.*@*****.***
Fire Trail Rd. Nassau,
Bahamas
Phone:
Email :
REFERENCES
***********@*****.***
Phone:
Email :
Chub Cay, Bahamas
*******@*************.***
Albany, Bahamas
Sherika Stubbs Anastacia Coakley-Dean
TANISHA SMITH
O p e r a t i o n s - S a v v y E x e c u t i v e
S u p p o r t P r o f e s s i o n a l
WORK EXPERIENCE
Analyzed client financial documents, including income statements and existing loans to determine loan eligibility.
Provided expert advice to clients on loan options, interest rates, and repayment terms, helping them make informed decisions.
Followed up with clients throughout the loan process, providing updates and answering any questions to ensure a positive experience. Customer Service Rep.
June 2014 - July 2016
Loans by Phone l East Street South
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