Positive, Honest and Professional

Amber Delight Banks

+1-830-***-**** ****************@*****.*** San Antonio, TX

WORK EXPERIENCE

Office Assistant, Stephens Legal

December 2015 - July 2025

● Liaised with clients to provide case status updates, schedule appointments and facilitate information exchange ensuring seamless communication between all parties

● Handled and maintained confidential client records and sensitive legal documents, consistently exercising the utmost discretion and professionalism to protect privacy

● Addressed client inquiries and resolved issues promptly serving as a knowledgeable and reliable point of contact for the legal team and improving client satisfaction

Housekeeper, FeatherDusters

February 2000 - March 2025

• Maintained cleanliness and organization of homes, offices and hotels, ensuring high standards of quality and attention to detail.

• Demonstrated flexibility and adaptability in responding to changing priorities and schedules.

• Built strong relationships with clients or management through excellent communication and customer service skills. CNA, IHSS- In Home Supportive Services

February 2010 - October 2015

● Administered direct patient care including vital signs, managing medications and assisting with wound care for a diverse range of clients in their homes

● Served as a primary point of contact for clients and their families, fostering trust and ensuring their needs and preferences were met with empathy and respect

● Managed a personal caseload of in-home clients, independently scheduling visits and prioritizing tasks to provide timely and comprehensive care

● Demonstrated strong time management and problem-solving skills to address client needs and unexpected situations with minimal supervision

EDUCATION

Yuba College

2014-2015

Certified Nursing Assistant

• In my Certified Nursing Assistant (CNA) program, I gained a comprehensive understanding of patient care fundamentals, including vital sign measurement, infection control, and basic life support. I developed essential skills in assisting patients with daily living activities, such as bathing, dressing, and feeding, while prioritizing their comfort, dignity, and safety.

• Through clinical rotations and hands-on training, I mastered techniques for providing compassionate care to diverse patient populations, including the elderly, disabled, and those with chronic conditions. I also learned effective communication strategies for interacting with patients, families, and healthcare teams.

• Upon completing the program, I passed the certification exam to become a licensed CNA, demonstrating my competence in delivering high-quality patient care.

SKILLS

Ability to Multi Task, Ability To Work Independently, Cleaning Experience, CNA, Communication Skills, Detail Oriented, Excellent People and Communication Skills, Food Safety Experience, Highly Organized, House Cleaning, Housekeeping, Laundry Services, Multi Tasking, Office Administration, Patient Care, Problem Solving Skills, Professional, Quick Learner, Scheduling, Team Player, Vital Signs, Wound Care

CERTIFICATION AND LICENSES

TABC 2025

Texas Food Handlers License 2025

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