Customer Service Inventory Control
Resume:
NICHOLAS
ROMANOW
*************@*****.***
Martin, KY 41649
Dynamic retail professional with extensive experience at Food City, excelling in inventory control and team leadership. Proven track record in reducing theft incidents and enhancing customer service. Skilled in planograms and conflict resolution, fostering a collaborative environment that drives operational success and boosts team performance.
PROFESSIONAL SUMMARY
SKILLS
• Planograms
• Customer service
• Money handling
• Team leadership
• Decision-making
• Customer relations
• Time management
• Problem-solving
• Staff supervision
• Staff training and development
• Team motivation
• Task delegation
• Goal setting
• Staff management
• Workload management
• Conflict resolution
• Retail operations
• Team building
• Customer rapport
• Sales strategies
• Retail operations management
• Policy enforcement
• Multitasking and organization
• Strategic thinking
• Verbal and written communication
• Workplace safety compliance
Full Sail University
Winter Park, FL • 08/2015
Diploma
Howell High School
Howell, MI • 06/2015
EDUCATION
Food City - Assistant Manager
Paintsville, KY • 03/2025 - Current
Food City - Designated Assistant Manager
Prestonsburg, KY • 01/2024 - 01/2025
Food City - Stock Manager
Prestonsburg • 08/2020 - 01/2024
Food City - Assistant Stock Manager
Prestonsburg, KY • 06/2020 - 08/2020
Food City - Dairy/Frozen Stocker
Prestonsburg, KY • 03/2018 - 06/2020
WORK HISTORY
• Oversaw daily functions of store operations within each department
• Specializes in effective merchandising and inventory control.
• Encourage a supportive and collaborative work environment.
• Established productive connections with store vendors.
• Extensive experience setting planograms.
• Implemented strategies to resolve workplace disagreements swiftly.
• Excelled in reducing theft and shrink incidents. Managed daily operational activities and maintained effective communication with team.
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• Organized backroom to streamline merchandise retrieval.
• Systematically organized materials ensuring efficient storage Streamlined the stock ordering process with accurate orders and minimal backstock
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• Created product setups to attract customer attention. Strong skill development of new team members through comprehensive training sessions.
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• Made strong decisions on reorder frequencies and quantities. Trained new employees on company policies, inventory management systems, and best practices in stock handling.
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• Played critical role in physical inventory counts. Increased efficiency of restocking procedures through effective communication with team members during shift handovers.
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Food City - Night Stocker
Prestonsburg, KY • 08/2016 - 03/2018
Food City - Specialty Foods
Prestonsburg, KY • 05/2016 - 08/2016
Food City - Courtesy Clerk
Prestonsburg, KY • 10/2015 - 05/2016
Kickin Ash - Sales Manager
Prestonsburg, KY • 02/2015 - 09/2015
McDonald's - Food Prep/ Cashier
Prestonsburg • 08/2014 - 01/2015
McDonald's - Food Prep and Overnights
Howell, MI • 12/2013 - 08/2014
Maintained a clean and safe work environment by adhering to company guidelines and protocols.
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Reduced stock damage by effectively handling, storing, and organizing items in designated areas.
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• Optimized stock levels by systematically organizing frozen and dairy.
• Oversaw structured arrangement of coolers.
Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
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• Unloaded arriving product stock and moved to store display areas. Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
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Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
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• Set planograms
Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
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Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
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Helped customers take merchandise out of store and loaded items into vehicles.
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Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
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• Started learning Inventory control
• Effective communication
• Strong ability to make sales and upsell with a sale.
• Introducing new customers to the world of vaping
• Greeted customers entering store and responded promptly to customer needs.
• Collaborative work ethic
• Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
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• Assisted customers with returns, refunds and resolving transaction issues.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed. K and L Construction - Laborer
Howell, MI • 01/2013 - 12/2013
Loaded, unloaded, and moved material to and from storage and production areas.
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Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
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• Improved worksite efficiency by maintaining clean and organized work areas.
• Performed general housekeeping and cleaning tasks.
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