Supervisory Administrative Management Officer
Resume:
Cidra D. Robinson
*************@*****.***
Waldorf, MD 20603
VALUE OFFER
● Professional Summary: Ms. Cidra Robinson offers over twelve years of expertise in personnel and administrative management, specializing in Foreign Service Limited (FSL) recruitment and personnel actions within demanding environments. She is characterized as a self-motivated, organized, and technically proficient professional.
● Core Competencies: Her competencies encompass personnel and human resources, administration and management, employee relations, correspondence management, contract administration, data analysis, training and professional development, reporting and auditing, benefits administration, travel management, and recruitment and onboarding.
● Key HR Skills:
Full-Cycle Recruitment & Onboarding
Foreign Service Limited (FSL) Staffing
Personnel & Workforce Planning
Employee Relations & HR Advisory
Records & Benefits Administration
Security & Medical Clearance Processing
Policy & Compliance (ADS, NSDD-38)
Data Analysis & HR Reporting
HRIS Systems: HRConnect, eOPF, LaunchPad
Administrative & Correspondence Management
Performance Management
Travel Coordination (E2), GovTA, SID
PROFESSIONAL EXPERIENCE
USAID/Bureau for Resilience, Environment, and Food Security January 2025 to September 2025 Division Chief
Staffing and Workforce Management
Professional Achievements:
● HR Operations & Team Leadership: Directed a 5-person administrative team, managing inter-agency staffing, workforce management, and performance management compliance.
● Full-Cycle Recruitment & Onboarding: Led end-to-end recruitment and hiring for multiple operating units, ensuring compliance with federal HR regulations. Managed comprehensive onboarding and offboarding processes.
● HR Advisory & Workforce Planning: Served as the primary HR contact for leadership, managers, and staff, providing expert guidance on talent acquisition, workforce planning, and HR compliance.
● Compliance & Records Management: Oversaw critical HR functions, including security clearances and employee records management, implementing enhancements for efficiency and regulatory adherence.
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● Employee Engagement & Process Improvement: Developed and implemented strategies to improve employee engagement and optimize HR processes for a more positive and efficient workplace.
● Performance Management & Compliance: Ensured strict compliance with federal performance management policies, diligently tracking and monitoring performance reviews for over 200 employees. USAID/Bureau for Inclusive Growth, Partnerships and Innovation Administrative Management Officer October 2021 to January 2025 Staffing Division
Professional achievements:
● Successfully and independently managed the entire FSL portfolio when working in HCTM for 3 years and trained new HR assistant on the FSL portfolio
● Successfully managed all actions under my purview to support efforts in facilitating the IPI Bureau’s reorganization into the new Bureau for Inclusive Growth, Partnership and Innovation (IPI), including drafting and revising USDH position descriptions, OF-8s and PDT forms, and accounting for all FSO and FSL positions that were moving out of the Bureau into other operational units.
● Provided critical, accurate, data validation input for IPI Staffing to ensure that our FSO and FSL counts were properly communicated to HCTM, during vital exercises including the Agency FSL Work Plan and 100% FSO Validations.
● Independent management of the Foreign Service Limited recruitment process for the Bureau, including drafting position descriptions and vacancy announcements. Providing expertise and best practices to hiring managers on candidate vetting, memo preparations and qualifications analysis. Tracking and assisting with the HCTM-led processes from offers, to onboarding, ensuring that candidates and hiring managers were well informed of next steps and pending actions. Timely management of end of tour extension requests for current FSL employees, avoiding breaks in service and critical staffing gaps for the Bureau.
● Effectively managed my personal workload while training and coaching new, and junior-level AMS team members on the FSO, FSL and GS staffing portfolio to increase transparency and knowledge sharing. Established email templates and checklists for the FSO/FSL staffing portfolio to ensure that my AMS teammates had the tools necessary to consistently deliver excellent quality work products and customer service.
● Managed the FSO position validation and selection processes for IPI operating units under my purview. In many cases, ensuring that the position descriptions were up to date. Initiated communication with the selected Officers to ensure that all transfer data was complete, including security clearance revalidation, badge access and laptop update and sync.
● Strengthened IPI/AMS’ customer service objectives through contributions to the monthly Bureau-wide AMS newsletter, monthly meetings with IPI Operating Units, Bureau-wide Q&A sessions and regular procedural updates.
● Daily maintenance of recruitment and personnel action trackers, Bureau org charts and LaunchPad data updates to ensure the AMS Director and IPI senior staff are kept apprised of all relevant personnel actions. USAID/Contractor (Cape Fox Facilities)
Foreign Service Staffing Specialist (HCTM) November 2018 to October 2021 Professional achievements:
Administrative Management
● Providing expert advice to managers and employees on sensitive and complex staffing and personnel issues ● Independently researching, and analyzing data to advise senior leadership and hiring managers on ADS rules and regulations.
● Collaborating regularly with Agency and B/IO managers to implement process improvements and new initiatives related to FSL staffing and personnel management
● Coordinating work plans, guidelines, and performance expectations for junior staff
● Providing timely and accurate FSL reporting information to senior management
● Verifying that accurate information is provided to candidates to consistently create a positive onboarding experience for new hires.
● Reviewing and confirming that all personnel documents, including vital data regarding payroll and benefit are accurate and complete
Human Resources Management
● Independent management of USAID’s Foreign Service Limited (FSL) onboarding process worldwide ● Communicating with overseas posts and Washington B/IOs regarding FSLs’ salary requirements ● Entering new USDH hires into HRConnect, and other USAID systems, once they were fully onboarded into the Agency.
● Initiating Security and Medical clearance processes and providing timely benefit information
● Communicating with State Med to commence medical clearances for employees.
● Independent drafting and transmission of assignment cables.
● Creating IPs in HRConnect to be deployed into the Agency staffing pattern
● Ensuring new hires are uploaded into EODS before their arrival to the Agency USAID/Contractor (Cape Fox Facilities)
Program Specialist
Human Capital & Talent Management (HCTM) October 2017 to November 2018 Professional achievements:
Administrative Management
● Used independent initiative to resolve complex administrative issues and problems
● Independently and accurately applied a comprehensive expertise of Personal Service Contracts, personnel management, Human Resources policies, travel policies and related procedures, and the technical methods necessary, to support Foreign Service National Personal Service Contractors (FSNPSCs) and EFM programs
● Reviewed and managed remote telework requests, OHCI individual development plans and similar plans to assure adequate internal controls are in place with full accountability and the accuracy of related information
● Served as a primary liaison with other Human Capital & Talent Management OUs, such as the Foreign Service Assignments teams and Foreign Service Performance Management teams to coordinate efforts in response to employee requests.
● Provided overseas travel arrangements for staff through E2
● Facilitated the processing of position requests for HRRB review and decision making
● Reviewed and made recommendations for revisions to various ADS chapters Human Resources Management
● Provided a wide range of direct-advice and guidance to the Foreign Service Nationals (FSNs) and Eligible Family Member (EFM) Units within OHCI, including the management of the FSN Fellowship program and coordinating the training and competency development programs for EFMs
● Maintained a database for SLG 360 Surveys and created 360 survey reports after contacting multiple sources ● Reviewed and accurately entered all SLG bidder information into USAID systems and created bidder books for SLG panel review
USAID/Contractor (Concentric Methods and YRCI), Washington DC Human Resources Specialist September 2014 to September 2017 Professional Achievements:
Administrative Management
● Reviewed and tracked telework agreements and ILTPs for FSN and EFMs
● Served as a primary liaison with other Human Capital & Talent Management OUs, such as the Foreign Service Assignments teams and Foreign Service Performance Management teams to coordinate efforts in response to employee requests.
● Provided overseas travel arrangements for staff through E2 Human Resources Management
● Managed the FSN Fellowship program and assisted with training and competency development programs for EFMs
● Coordinated expedited naturalization processes for FSO spouses
● Maintained the USAID STAR Roster of retired FSOs USAID/Contractor (Credence/Zemitek and MCT), Washington, DC Human Resources Assistant (FSP) January 2011 to September 2014 Professional achievements: Administrative Management
● Maintained multiple databases for new Foreign Service Officers for tracking and reporting, serving as a primary liaison for Foreign Service Officers and providing professional advice
● Ordered necessary supplies for DLI classes
● Submitted agency notices when Foreign Service Officers were assigned to a mission
● Provided administrative support to in-process new Foreign Service Officers
● Utilized eQip to provide access to new employees that need to obtain a security clearance
● Provided statistical data from a wide variety of reporting systems
● Tracked and managed email addresses that required updating once employee arrived at an overseas post
● Assisted with budgeting needs for all new hires
● Reviewed and routed SF-182s for various training requirements
● Keeping track of Memorandum of Agreements (MOA) and Action Memos for DLI’s going to their first post. Human Resources Management
● Assisted Officers with pertinent forms needed when coming on board (health benefits, life insurance, 401k, savings plans, tax forms, metro benefits, and travel reimbursement)
● Notified the missions on which Foreign Service Officers will be coming to their post, provided an estimated date they will be there, and provided their resumes for situational awareness
● Kept track of DLI’s language training, noting which language they would be taking and how long they were estimated to be at FSI (Foreign Service institute)
● Supported DLI coordinator with needs once a Foreign Service Officer has been assigned to a mission
● Updated in-house employment opportunities for the agency
● Kept record of all resumes and family members of employees.
● Assisted with Job fairs and EFM training needs.
● Served as the FSN Fellowship Coordinator.
EDUCATION
High School Diploma Central High School, Capitol Heights, MD SPECIALIZED TRAINING
Launch Pad Management, E2 (USAID’s travel system), GovTA (Payroll System), File disposition, Electronic Official Personnel Folder (eOPF), HRConnect, Power Term, NFC, LMS, eQIP, Navigate, SID, Supervisory Certification Course (12/2024), NSDD-38 system
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