Customer Service Representative

Elizabeth Grooms

**********@*****.*** 435-***-**** St George, UT 84790

SUMMARY

Experienced Customer Service Representative with 4 years in delivering exceptional service in fast-paced call center environments. Proven ability to resolve complex issues efficiently, maintain up-to-date knowledge of industry regulations, and utilize technology to enhance customer interactions. Seeking Senior Customer Service Representative role to leverage expertise in customer support and leadership in healthcare and financial sectors. WORK EXPERIENCE

Falcontek

Customer Service Representative Jun 2023 - Sep 2023

• Delivered healthcare information to callers, assisting them in navigating complex healthcare plans with professionalism and expertise.

• Managed a high volume of inbound and outbound calls efficiently, ensuring prompt and accurate responses to customer inquiries.

• Resolved service, pricing, and technical issues by employing effective communication skills and maintaining a patient and professional demeanor.

• Maintained compliance with privacy regulations and company policies while completing electronic call logs and timesheets accurately.

AssistRx

Customer Service Representative May 2022 - Apr 2023

• Provided expert guidance on navigating complex healthcare plans, ensuring high levels of professionalism in each interaction.

• Efficiently managed numerous inbound and outbound calls, utilizing standard communication technologies to assist callers in completing online applications.

• Maintained accurate daily electronic call logs and adhered to privacy rules, while staying informed on current regulations and policies relevant to healthcare programs.

• Resolved service, pricing, and technical issues by employing effective questioning techniques and maintaining composure to address and resolve customer concerns. Spectrum Brands

Warehouse Worker Apr 2018 - Sep 2018

• Executed efficient packing and preparation of items for both retail store deliveries and home shipments, ensuring adherence to cleanliness and safety standards.

• Managed inventory through re-stacking and re-labeling, facilitating the accurate processing and staging of merchandise for future shipments.

• Collaborated with multiple departments to streamline warehouse operations, including the receipt, unloading, and coding of shipments for delivery via FedEx, UPS, and USPS. Amazon Fulfillment

Warehouse Worker Jul 2017 - Apr 2018

• Executed efficient picking, packing, and shipping of items, including staging and preparing orders for delivery, ensuring timely and accurate fulfillment.

• Contributed to inventory management through re-stacking, re-labeling, and processing merchandise for future shipments, optimizing warehouse operations.

XPO Logistics

Warehouse Clerk Sep 2016 - Jul 2017

• Facilitated the receipt, unloading, re-stacking, and re-labeling of inbound shipments to streamline inventory management and ensure accurate processing for future distribution.

• Executed order picking for outbound shipments, including label processing and coding, to ensure precise delivery coordination with carriers such as FedEx, UPS, and USPS. Synchrony Financial

Customer Service Representative Nov 2014 - Sep 2015

• Managed inbound and outbound customer calls with efficiency in a high-pressure call center setting, ensuring swift and effective resolution of service, pricing, and technical issues.

• Addressed customer feedback with professionalism and patience, utilizing clear and targeted questioning techniques to resolve concerns effectively.

EDUCATION

Park University

Bachelor of Arts, Criminal Justice Administration

Parkville, MO

May 1994

SKILLS

Call Center • Customer Service • Customer Support • Warehouse Experience • Order Picking • Packing • Shipping • Workday • Cisco Jabber • Five9 • Microsoft Outlook • Gmail • Edge • Chrome • Typing • Filing • Faxing • Scheduling Appointments • Meeting Preparations • Mail and Shipping • Relief Reception

• Assisted with inbound shipment receipt and unloading, while supporting cross-departmental tasks to maintain seamless warehouse functions.

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