Data Entry Customer Service

Cliana Amos

Address : Praslin Micoud,Castries St.Lucia

Telephone: 1-758-***-**** Email: *********@*****.***

I am a young lady who is passionate about being of service and I ensure that I am always ready to find a solution to every difficult situation.

Skills

●Data Entry

●Leadership

●Teamwork

●Communication

●Time Management

●Critical Thinking

Work History

Km2 Solutions October 2024 to March 2025

Verification Back Office Agent

Roles/Responsibilities:

●Ensured Client Satisfaction with throughout attention to detail in the review and analysis of documents.

●Provided excellent customer service by promptly responding to client inquiries regarding documentation requirements and status updates.

●Improved overall customer satisfaction by providing accurate verification services and timely responses to inquiries.

●Answered Telephone calls to offer office information, answer questions and direct calls to staff.

●Reviewed and validated applicant financial documents, including credit reports and income statements, for auto loan eligibility.

●Conducted thorough verification of vehicle financing applications to ensure accuracy and compliance with lending policies.

Dynamic Spine Center July 2024 to October 2024

Chiropractic Assistant/Receptionist

Roles/Responsibilities:

●Answered phones to respond to patient questions, provide information and schedule appointments.

●Input patient data into the computer system and check information for accuracy.

●Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients

●Greet incoming visitors warmly and direct patients to appropriate areas to keep the office running smoothly.

●Confirm appointments, communicate with patients and update patient records.

●Handled cash transactions and maintained sales and payment records accurately.

●Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails and walk-in patients

●Contacted insurance carriers to determine patients coverage and sent invoices for service rendered.

Education

Micoud Secondary School Sept 2018 to June 2023

CXC Passes

●English

●Mathematics

●Principles of Business

●Textile Clothing and Fashion

●French

●Food Nutrition and Health

References

Tysia Kurlin Peter - 1-758-***-****

Valery Goodman -1-758-***-****

Merlandra Wilson -1-758-***-****

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