Customer Service Representative
Resume:
Jamia Miles
Philadelphia, PA 19143
*****.****@*****.***
Professional Experience
Public partnership, remote, contract position — Customer service representative
March 2025-May 2025
●Collected and managed caregiver and patient calls to ensure timely support and resolution.
●Assisted workers with accurately completing and submitting time sheets.
●Escalated payment issues to the financial department for prompt resolution.
●Provided step-by-step guidance to callers on using the mobile app and phone system.
●Registered consumers and caregivers on the portal, ensuring accurate account setup and access.
Independence Blue Cross Remote,(contract position)— Customer service representative
November 2024-March 2025
●Managed a high volume of inbound calls, delivering exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction.
●Processed payments and accurately reconciled client invoices, ensuring precision and compliance with company policies.
●Provided detailed account information while maintaining group insurance polices.
●Navigated and utilized eight different systems during each call to efficiently resolve customer inquiries and maintain seamless service delivery.
PRWT, Philadelphia, PA — Customer service agent
January 2021 - July 2024
Managed an average of 90+ calls per day, efficiently resolving customer issues and providing high-quality support to ensure satisfaction.
●Processed violation payments with precision and attention to detail, ensuring accuracy and compliance with established procedures.
●Navigated multiple systems simultaneously to deliver efficient, accurate, and timely customer service
YMCA, Philadelphia, PA- Member service representative
May 2018-April 2021
●Monitored security cameras to ensure the safety and well-being of all members and staff.
●Processed payments and managed membership enrollments, ensuring accuracy, efficiency, and a seamless experience for members.
●Conducted outbound calls to manage membership renewals and respond to inquiries, ensuring a positive member experience.
●Organized and maintained accurate membership records and related documentation to ensure efficient operations.
EDUCATION
John Bartram, Philadelphia PA— High School Diploma
September 2014 - June 2018
Skills & Competencies
Time Management & Multitasking
Excellent Communication &
Customer Engagement
Microsoft Office Suite Proficiency
Avaya & Multi-System Navigation
Conflict Resolution& Problem-Solving
Awards & Rewards
Employee of the years ( 2x) - YMCA
Perfect attendance (3x)-PRWT
Employee of the month- PRWT
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