Customer Experience High School
Resume:
J U L I A N W JW E L L I N G T O N
C U S T O M E R S U C C E S S & M A R K E T I N G P R O F E S S I O N A L C O N T A C T
******.*.**********@*****.***
linkedin.com/in/julianwellington818
NASSAU COMMUNITY COLLEGE
WALTER G. O’CONNELL COPIAGUE
HIGH SCHOOL
Advanced Regents Diploma
E D U C A T I O N
C O R E C OMPETENCIES
Customer Experience
Relationship Management
Client Onboarding & Support
Marketing Strategy
Escalation Handling
Marketing Communication
Process Involvement
Cross-Functional Collaboration
CRM & Workflow Tools
P R O F E S S I O N A L S U MMARY
Client-focused professional with a versatile background in logistics, marketing, and content creation. Skilled at resolving issues, building SMB relationships, and delivering high-impact support in fast-paced settings. Blends creative storytelling with operational precision to elevate workflows and brand loyalty. Ready to drive customer experience for mission-driven teams in healthcare and tech. WORK E X P E R I E N C E
Freelance Marketing & Content Creator
New York, NY – 2018–Present
Created marketing content and social media campaigns for clients like Prada, Versace, Acorns, and Harry’s—driving digital engagement.
Managed timelines, deliverables, and client communication across multiple projects with minimal oversight.
Refined storytelling strategies using performance data to maximize campaign effectiveness.
Better Trucks - Logistics Coordinator
Bethpage, NY – 2022–2024
Handled all SMB customer interactions, tracking logistics and resolving escalations with a 95% same-day resolution rate. Flagged and documented recurring issues, contributing to internal workflow improvements and team coordination.
Ensured deliveries stayed on time while managing client expectations and route scheduling in a high-pressure environment. J&K Field Services - Field Representative
Babylon, NY – 2020–2022
Performed high-volume residential and commercial inspections for mortgage/insurance clients with strict accuracy requirements. Authored and submitted field reports to clients and internal systems while maintaining regulatory compliance.
Served as client liaison on complex cases, offering clear summaries and resolution options.
CDS - Event Lead/Brand Representative
Melville, NY – 2011–2017
Represented national brands through live product demos in retail settings, increasing visibility and consumer trust. Trained and onboarded new reps, ensuring consistent brand messaging and performance.
Collected and reported on customer feedback to support campaign refinement.
C A R E E R H I G H L I G H T S
Resolved 100+ client issues at
Better Trucks with a 95% same-day
resolution rate—driving client
satisfaction and retention.
Produced branded content for top
brands like Versace, Prada and
OxiClean — growing visibility and
trust via storytelling.
Managed logistics and customer
service for a high volume of SMBs,
balancing empathy, urgency and
accuracy under tight deadlines.
Acted as main point of contact for
marketing briefs, inspections, and
delivery ops — coordinating with
internal and external teams.
Contact this candidate