Customer Service Administrative Support

Catera Cogan

**** ********* ** *** ***, Denton, TX 76207 940-***-**** ***************@*****.***

Summary

Customer Service Specialist with 2+ years’ experience in healthcare, benefits, childcare, and administrative support. Skilled in resolving client inquiries, navigating multiple systems, and ensuring compliance with HIPAA and company policies. Recognized for excellent communication, empathy, and ability to deliver positive customer experiences while maintaining accuracy and compliance. Professional Experience

Program Support Specialist – Child Care Associates (Curantis LLC) 2023 – Present

• Supported daycare providers and families with enrollment and benefits navigation.

• Verified eligibility and maintained 100% compliance in records across multiple systems.

• Prepared reports, newsletters, and communications with accuracy and attention to detail.

• Ensured clear communication and consistent follow-up for a positive client experience. Customer Service Representative – Remx/McKesson 2022 – 2023

• Handled 60+ high-volume calls daily verifying prescriptions and processing orders.

• Collaborated across departments to resolve escalated customer concerns.

• Maintained compliance with HIPAA standards while documenting patient interactions.

• Navigated multiple systems simultaneously in a fast-paced environment. Administrative Support – Cornerstone Staffing / Denton Appraisal 2022

• Entered and maintained property and client data with high accuracy.

• Researched, proofread, and organized reports to support staff and clients.

• Assisted with troubleshooting and resolving discrepancies in records. Engraver – Jostens 2021, 2019 – 2020

• Ensured accuracy and quality in customized engraved products.

• Operated systems and equipment while meeting production deadlines.

• Collaborated with team members to resolve issues and maintain workflow. Education

High School Diploma – Ryan High School

Skills & Competencies

• Healthcare & childcare support HIPAA compliance

• High-volume call handling (60+ calls/day)

• Data entry speed & accuracy (65+ WPM)

• Microsoft Office Suite (Word, Excel, Outlook)

• Multi-system navigation & troubleshooting

• Strong written and verbal communication

• Adaptable, reliable, and team-oriented

Cover Letter

Dear Hiring Manager,

I am excited to apply for an opportunity within your organization. With over two years of experience in healthcare, childcare, and administrative support, I have developed strong skills in client communication, benefits navigation, and compliance. My background includes supporting daycare providers and families, resolving patient inquiries in high-volume call environments, and ensuring accuracy across multiple systems.

In my most recent role as a Program Support Specialist at Curantis LLC, I assisted daycare providers and families with enrollment and benefits navigation, maintained accurate records, and delivered professional communication to ensure a positive client experience. Previously, at McKesson, I handled over 60 calls per day, verified prescriptions, and collaborated with teams to resolve escalated issues while remaining compliant with HIPAA standards.

I take pride in being adaptable, dependable, and detail-oriented. I quickly learn new systems, maintain accuracy in documentation, and provide exceptional customer experiences. I am confident that my skills and commitment to service would allow me to contribute positively to your team. Thank you for your time and consideration. I look forward to the opportunity to discuss how my background and skills align with your organization’s needs. Sincerely,

Catera Cogan

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