Experienced customer service representative in different roles.
Resume:
Personal Info
Roberta (Robby) Geary
BHC, AZ 86442
*********@*****.***
Work History
GTE/Verizon/Frontier Communications
Customer Service Representative
Duties:
Processed phone and internet connection, disconnect, & change requests, lead rep, escalation team member, mentor,new products trainer,wrote process and procedures for new products.
Alliance Data
2016-2017
Collections Associate
Duties:
Received incoming calls from clients to bring their accounts current. Made outgoing calls to clients to assist them bringing their accounts current, set up payment plans, mentor.
Franklin Templeton
2022-2024
Transfer Agent
Duties:
Received incoming calls from customers to sell, purchase, or exchange their mutual funds, answered questions regarding 529 savings plans.
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