Customer Service Representative
Resume:
Natalie Walters
Montgomery, AL *****
********************@***********.***
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Principle Choice Solutions LLC-Omaha, NE
July 2024 to Present
I help the veterans with there benefits along with providers and claims status and billing authorizations. Customer Service Representative
Tribeca Pediatrics-New York, NY
June 2022 to Present
Set and cancel appointments added to or off the schedule. Dealer Support Representative
VXI Global Solutions-Youngstown, OH
July 2021 to November 2022
My duties @lg are to give dealers support on scheduling and information on tracking if applicable. And to solve issues in relations to defective appliances and updated profiles on status of repairs. Insurance Agent
Direct Auto and Life-Montgomery, AL
May 2019 to June 2019
Duties: My duties were to sell life, auto, commercial and home insurance. Insurance Agent
Southern Harvest Insurance Agency-Montgomery, AL
February 2018 to May 2019
Sell Insurance and write policies
Insurance Agent
USAGENCIES-Montgomery, AL
February 2017 to June 2018
Duties: Take insurance payments, write new policies, explain rates, meet sales goals. Supervisor: Shelia Staffing Coordinator JCS Staffing
Montgomery-Montgomery, AL
May 2017 to April 2018
Duties: My duties were to E verify, I9 reverification, Drug testing, and staff placement. Health and Beauty Aid Department Manager
Walmart
June 2016 to April 2017
Duties: My duties are to make sure my inventory is accounted for on the sales floor and in the backroom. I am also responsible for putting up freight and paperwork. Customer Service Rep
Montgomery-Montgomery, AL
December 2011 to February 2017
Duties: To take home mortgage payments. Assist in paperwork to apply for the new home and perform all clerical duties.
Sales and Marketing
MetroPCS-Montgomery, AL
August 2014 to June 2015
Duties: My duties were to sell phones and accessories, operate the cash register, customer service and market upcoming phones and promotions.
Bill Collector Duties
Bill Collector AT&t-Montgomery, AL
February 2013 to December 2013
My duties included collecting payments from customers, and also setting up payment arrangements on the customer's bill.
Inventory Specialist/Sales
Associate/Cashier
Walmart-Montgomery, AL
October 2007 to July 2011
Duties:My duties were to check inventory in the stockroom and on the sales floor. I also kept the sales floor stocked and assisted customers with needs of items that were not present on the sales floor. I assisted in cutting fabric sewing section of the store, and I worked the front end whenever needed to ease customer traffic at the registers.
Photo Technician
Walmart-Montgomery, AL
January 2003 to 2005
October
Duties- To develop and process film and run the register as needed. Education
Psychology (Associate's degree)
Troy University-Montgomery, AL
August 2011 to September 2014
Psychology (Associate's degree)
Allied American University
June 2009 to August 2011
Psychology (Associate's degree)
Troy University
2000 to 2008
High school diploma or GED
Carver Sr. High
August 1996 to 1998
Some college
Skills
• Banking
• Order inquiry handling
• Billing issue inquiries
• Office management (10+ years)
• English
• Telemarketing
• Organizational skills
• Customer relationship management
• Microsoft Dynamics 365
• Customer support experience within healthcare industry
• Microsoft Powerpoint
• Sales strategy (10+ years)
• Front desk
• Negotiation (10+ years)
• Property management
• Insurance Sales
• Client services
• Technical troubleshooting support
• Customer support experience within telecommunications industry
• Customer support - Customer support experience (More than 20 years)
• Customer service video conferencing
• Sales
• Customer service (10+ years)
• Technical support
• Microsoft Access
• Email customer support
• HIPAA
• Medical billing
• Windows
• Microsoft Excel
• Office experience (10+ years)
• Software troubleshooting
• Cold Calling
• Phone communication
• Phone customer support
• Managing teams in a customer support role - Largest customer support team managed (11-15 team members)
• Order processing
• Typing
• Property leasing
• Outbound calling
• Technical Proficiency
• Communication skills
• Customer support experience within government industry
• Workday
• Underwriting
• Contracts
• Administrative experience
• Ethernet
• ADP
• Medical terminology
• Customer support specialist experience
• Phone call management
• LMS
• Call center experience
• Individual consumer customer service
• Large enterprise client interaction
• Customer issue escalation
• Financial sales
• Managing customer accounts
• CRM software
• VPN
• Providing product information
• EMR systems
• Medical office experience
• Clerical Experience
• Microsoft Word (10+ years)
• Analysis skills
• Improving customer support response time - Customer support response time improved (More than 30%)
• Empathy (10+ years)
• Computer operation
• Government agency customer support
• Call center agent experience
• International customer service experience
• Service writing (10+ years)
• Google Workspace
• Technical support representative experience
• Financial services
• Microsoft Outlook (10+ years)
• Phone etiquette (10+ years)
• Customer support experience within hospitality industry
• Crisis intervention
• Computer skills (10+ years)
• Insurance sales
• Writing skills (10+ years)
• Salesforce
• Customer training
• Microsoft Teams
• Help desk
• Time management
• Live chat
Certifications and Licenses
Insurance License
September 2020 to September 2022
Personal lines
Driver's License
Contact this candidate