Customer Service Agent

Melissa Alloway

Lynchburg VA *****

434-***-****

************@*****.***

I am a professional Customer Service Agent with 20 years of experience. I am interested in a full-time work-at-home position in customer service. SKILLS

I have cultivated proficiency in critical thinking, communication, multi-tasking, and problem solving.

Proficient in assisting customers via inbound/outbound calls, chat, and email support.

I am detail-oriented and strive to provide customers with the best care possible. I am a quick learner and work well in stressful environments. I am always looking for an opportunity to improve my skill set.

I enjoy working in a team environment, as well as working independently. EXPERIENCE

NexRep — Independent contractor

October 2020 - PRESENT

● In my most recent campaign, I processed orders for customers via an inbound calling system.

● Previous campaigns included assisting members' accounts for a newly established parking lot company.

-Assisting members via inbound/outbound calls, chat, and email support.

-Provided technical support for the company's application and real-time parking experience.

-I was promoted to a T2 level. Handling members' escalated concerns and completing the necessary research needed to resolve all issues that could not be resolved with a T1 agent.

● I serviced as an inbound customer service agent for a telehealth company.

-Assisting members in registering accounts, setting appointments with providers, updating account information, and assisting with any technical issues or escalated concerns regarding their accounts or complaints.

-Certification for HIPAA compliance

TGIF, Lynchburg, VA — Server

Feb. 2014 - August 2014

● Responsible for serving guests, taking orders, managing cash outs, and The overall satisfaction of each customer.

● Cleaning duties and back-end responsibilities

I-Hop, Newport News, VA — Server

October 2011 - January 2014

● Responsible for serving guests, taking orders, managing cash outs, and The overall satisfaction of each customer.

● Cleaning duties and back-end responsibilities

Additional experience in a call center environment includes APAC, Verizon, and the Faniel Group.

I have additional experience in a retail setting at Payless ShoeSource and in the food industry at Long John Silver's as an Assistant Manager.

EDUCATION

Denbigh High, Newport News, VA — Diploma

Graduated August 1993

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