Customer Service Machine Operator

Sherman Marshall

Columbia, SC *************@*****.*** 803-***-****

Professional Summary

Versatile professional with 15+ years of experience in customer service, office support, and machine operations. Skilled in communication, problem-solving, and team collaboration. Known for adaptability, strong work ethic, and delivering high-quality results under pressure. Seeking an office or customer service role where I can leverage organizational skills and people-focused experience to support business operations.

Core Skills

• Customer Service & Call Center Support

• Administrative & Office Coordination

• Data Entry & Recordkeeping

• Problem Solving & Conflict Resolution

• Time Management & Organization

• Team Training & Collaboration

• Equipment & Process Monitoring (Manufacturing Experience) Professional Experience

Charter Next Generation – Blythewood, SC

Machine Operator 06/2024 – 08/2025

• Operated and maintained production equipment to ensure quality and efficiency.

• Trained and mentored new operators, improving retention and performance.

• Monitored output, performed safety checks, and maintained production records.

• Collaborated across departments to meet strict deadlines and production goals. Otto Environmental – Charlotte, NC

Machine Operator 02/2018 – 05/2024

• Oversaw daily equipment operations for waste processing and recycling.

• Performed inspections, quality checks, and preventive maintenance.

• Supported team initiatives to streamline workflow and meet quotas. Impact Resource Group – Philadelphia, NY

Merchandiser 07/2007 – 09/2014

• Built and maintained in-store displays to drive sales and customer engagement.

• Partnered with store managers to ensure compliance with merchandising standards.

• Assisted customers and ensured product availability through effective stocking and rotation. Answercomm – Philadelphia, PA

Customer Service Representative (Inbound/Outbound) 03/1997 – 06/2007

• Handled high-volume inbound and outbound calls with professionalism and accuracy.

• Resolved customer inquiries, processed orders, and documented interactions in CRM.

• Trained and coached team members, consistently achieving or exceeding call benchmarks.

• Strengthened customer relationships through clear communication and problem resolution. Education

Bensalem High School – Bensalem, PA Diploma, 2001

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