Project Manager Technical

**** ** ******** # ****, ******, US, ***** •

***********@*******.*** • 918-***-****

BRUCE MILLER

Technical Project Manager

PROFESSIONAL SUMMARY

Technical Project Manager with over 22 years of experience leading complex, critical, and enterprise-wide projects from initiation to delivery utilizing highly developed leadership, organization, critical thinking, collaboration, and communication skills. Solid foundation in Information Technology Support and skilled in information technology training facilitation. EMPLOYMENT HISTORY

SENIOR PROJECT MANAGER Jan 2024 - Apr 2025

Randstad USA (CPKC Railway) Kansas City, MO

TECHNICAL PROJECT MANAGER III Jan 2017 - Dec 2023

SE2/Zinnia Topeka, KS

Led diverse teams through SDLC, enhancing project efficiency and integration. Managed budgets, securing resources to meet financial goals. Developed Power BI dashboards, improving strategic decisions. Coordinated stakeholder communication via MS Teams. Streamlined project documentation through artifact approvals. Streamlined project workflows to enhance team productivity, achieving on-time delivery of critical IT integration milestones. Developed a data-driven dashboard in Power BI, improving visibility into project progress and enabling informed decision- making.

Analyzed resource allocation patterns, optimizing budgets to ensure efficient project execution and minimizing delays. Fostered strong communication among project stakeholders through MS Teams, enhancing collaboration and promoting shared accountability.

Mentored junior project managers, cultivating a culture of continuous improvement and fostering team development. Orchestrated project workflows to boost team productivity, achieving timely delivery of essential IT integration milestones. Managed Agile and waterfall projects, boosting team output and delivery efficiency. Assessed customer needs, ensuring precise requirements and successful project completions. Developed detailed project plans, maintaining risk and budget accuracy. Led weekly meetings, enhancing team communication and project focus. Guided junior team members, promoting professional growth and skills advancement. Streamlined project documentation processes, enhancing accuracy and reducing approval time, which led to quicker project initiation.

Orchestrated cross-functional meetings to align project goals, fostering teamwork and ensuring timely delivery of key milestones.

Maintained comprehensive risk and issue logs, enabling proactive resolution strategies that minimized project disruptions and safeguarded timelines.

Evaluated project requests critically, driving the development of clear requirements documentation that improved stakeholder satisfaction.

Provided mentorship to junior team members, cultivating their skills and enhancing overall team performance through knowledge sharing.

Led diverse project teams to deliver complex technical solutions, achieving timely project completions and enhancing client satisfaction.

BUSINESS ANALYST - PROGRAM MANAGEMENT OFFICE SOURCING OFFICE Jun 2012 - May 2016 Logistic Solutions Inc. Bloomington, IL

OPERATIONS SUPPORT/LOSS PREVENTION TEAM LEADER Jul 2011 - Jun 2012 BASS PRO SHOPS Broken Arrow, OK; East Peoria, IL

ADJUNCT INSTRUCTOR, COMPUTER INFORMATION SYSTEMS & COMPUTER SCIENCE

Jul 2007 - Jun 2012

TULSA COMMUNITY COLLEGE Tulsa, OK

INFORMATION TECHNOLOGY SUPPORT Nov 2011 - Jan 2012 GDH CONSULTING Tulsa, OK

• Provided all levels of IT support for a nonprofit agency in a Dell/Microsoft environment. Coordinated PMO activities, enhancing project delivery efficiency and risk management. Drafted project charters, streamlining activation processes for improved project outcomes. Managed CAB checkpoints, ensuring compliance with quality standards and reducing delays. Documented risks and issues, facilitating proactive solutions and minimizing project disruptions. Streamlined project charters and activation processes, leading to timely project initiations and enhanced stakeholder engagement.

Analyzed program-level risks and issues, implementing mitigation strategies that resulted in measurable improvements in project delivery.

Coordinated with cross-functional teams to ensure quality checkpoints were met, strengthening project outcomes and team accountability.

Facilitated communication between stakeholders and the Program Management Office, fostering a collaborative environment and improving project transparency.

Documented and maintained comprehensive records of program risks, ensuring accurate tracking and informed decision- making throughout project lifecycles.

Enhanced project delivery efficiency by implementing structured PMO activities, resulting in reduced risk and timely project completions.

Led loss prevention initiatives that resulted in a significant reduction of shrinkage, enhancing overall store profitability. Coordinated with team members to develop and implement effective operational protocols, improving efficiency across departments.

Conducted thorough audits of inventory processes, ensuring compliance and maintaining accurate stock levels, which mitigated potential losses.

Trained and mentored new staff on best practices in operations support, fostering a culture of teamwork and commitment to excellence.

Analyzed incident reports to identify trends, leading to targeted strategies that enhanced safety and security measures within the store.

Implemented streamlined inventory tracking systems, leading to noticeable gains in accuracy and reduced stock discrepancies. Taught Windows Server 2003, boosting student certification readiness and technical skills. Created interactive labs for hands-on learning, enhancing student engagement and understanding. Used real-world scenarios to bridge theory and practice, improving curriculum relevance. Mentored students, fostering confidence in IT problem-solving and career readiness. Implemented teaching strategies that increased course completion rates and student performance. Evaluated student progress through assessments, enabling targeted support and fostering measurable improvements in comprehension.

Coordinated with faculty to integrate industry-relevant topics, enriching the curriculum and aligning it with current job market demands.

Provided individualized guidance to students, strengthening their confidence and empowering them to overcome technical challenges.

Implemented a virtual lab environment, enhancing hands-on learning opportunities and preparing students for real-world IT scenarios.

Enhanced course materials by integrating industry trends, resulting in improved student engagement and alignment with job market needs.

Coordinated with fellow instructors to develop a comprehensive curriculum, fostering a cohesive learning environment and ensuring consistent educational standards.

MANAGER OF DIRECTORY SERVICES Oct 2011 - Nov 2011

TEKSYSTEMS Tulsa, OK

• Provided leadership to a team supporting Dell physical servers and Microsoft DNS/DHCP services. TECHNICAL SUPPORT Mar 2011 - Oct 2011

CIMMARON TELEPHONE COMPANY Mannford, OK

• Provided Tier I & Tier II technical support for telephone, internet, and cable television services.

• Managed work scheduling and dispatch for a team of field technicians. INFORMATION TECHNOLOGY SUPERVISOR Aug 2006 - Mar 2011 SINCLAIR SERVICES COMPANY Tulsa, OK, Sinclair & Casper, WY

• Managed IT department operations and infrastructure modernization projects.

• Chartered and led planning and execution of various IT projects, including Cisco VoIP and security camera projects. INFORMATION TECHNOLOGY CONSULTANT 2003 - 2006

ROBERT HALF TECHNOLOGY, TEKSYSTEMS, IBM Tulsa, OK

• Provided desktop, server, network, and telephone support on a contract basis.

• Supported over 2000 users in a Dell shop, ensuring Sarbanes-Oxley Act compliance. SERGEANT, 31P20 1997 - 2003

United States Army Seoul, Republic of Korea, FT. Bragg, NC

• LAN/WAN, telecom administration, and microwave and satellite communications technician.

• Physical and personnel security Officer and Training NCO. EDUCATION

BS, MAJOR IN SOCIAL SCIENCES WITH AN EMPHASIS IN HISTORY Campbell University Buies Creek, NC

GPA 3.96

COMPLETED 72 HOURS TOWARDS BS

University of Oklahoma Norman, OK

Transferred credit to Campbell University

AAS, INFORMATION ASSURANCE & CYBER FORENSICS

Tulsa Community College Tulsa, OK

One class short of completion

• Administered Active Directory functions and supported Microsoft Office Suite.Delivered comprehensive IT support, enhancing operational efficiency and ensuring seamless technology access for nonprofit teams. Administered Active Directory, streamlining user management processes and improving system security measures. Troubleshot technical issues effectively, leading to marked reductions in downtime and increased user satisfaction. Collaborated with staff to integrate Microsoft Office Suite tools, fostering improved communication and project management.

Implemented solutions for user training on software applications, resulting in substantial improvements in staff productivity. Delivered IT support for a nonprofit, enhancing operational efficiency and ensuring seamless access to technology for all teams.

• Participated in Change Management Committee.Coordinated with the Change Management Committee to streamline service updates, fostering cross-departmental collaboration and minimizing disruptions. Mentored team members in best practices for server management, enhancing technical skills and fostering a culture of continuous improvement.

Led a team in managing Dell physical servers, achieving stable uptime and enhancing service reliability for clients. Coordinated with Change Management Committee to implement service updates, reducing downtime and improving user experience.

Analyzed server performance metrics to identify bottlenecks, facilitating targeted improvements and ensuring optimal operations.

Developed training sessions for team members on server management best practices, resulting in noticeable gains in team efficiency.

COURSES

ONLINE TEACHING CERTIFICATION

Tulsa Community College

PMP 12 HOUR PREPARATION COURSE

PMI of Central Illinois

SYSTEM ADMINISTRATOR/NETWORK MANAGER SECURITY COURSE Sytex Inc./ Fort Bragg, NC

INFORMATION ASSURANCE SECURITY OFFICER COURSE

US Army Signal School

WINDOWS NT 4.0 SECURITY

Learning Tree International

PRIMARY LEADERSHIP DEVELOPMENT COURSE

XVIII Airborne Corps Noncommissioned Officer Academy; Fort Bragg, NC SKILLS

Project Management (Expert), Technical Support (Experienced), Leadership (Expert), Communication (Expert), Collaboration (Expert), Critical Thinking (Expert), Information Technology (Experienced), Training Facilitation (Experienced), Agile Methodologies (Skillful), Waterfall Methodologies (Experienced), Risk Management (Experienced), Issue Resolution (Experienced), Budget Management (Experienced), Resource Allocation (Experienced), Team Leadership (Expert), Process Improvement (Skillful), Change Management (Skillful), Stakeholder Communication (Skillful), User Acceptance Testing (Skillful), Data Migration (Skillful), Dashboard Creation (Beginner), MS Project (Experienced), Power BI (Experienced), MS Teams (Expert), JIRA (Experienced), Azure DevOps (Skillful), MS Office 365 (Experienced), SharePoint (Experienced), SFTP, Slack, Active Directory, Network Support, Server Support, Application Support, Helpdesk, Desktop Support, Network Connectivity, Server Administration, Database Support, Security Standards, Quality Assurance, Risk Identification, Issue Management, Vendor Management, Contract Negotiation, Customer Relationship Management, Telecommunications, LAN/WAN Administration, Microwave Communications, Satellite Communications, Security Officer, Training NCO. ADDITIONAL INFORMATION

PROFESSIONAL AFFILIATIONS

Project Management Institute (PMI)

PMI of Kansas

CERTIFICATIONS

Project Management Professional (PMP) from Project Management Institute (PMI), In Progress Comp TIA A+ Certified

Comp TIA Network + Certified

INACTIVE SECURITY CLEARANCE

Top Secret -Sensitive Compartmentalized Information (TS/SCI) As a result of a Single Scope Background Investigation; adjudicated 17 April 2001.

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