Customer Service Payroll Specialist

George Patrick, Jr.

*** ***** ******* **** #*****

Lewisville, TX 75057

Cell: 214-***-****

************@*****.***

HIGHLIGHTS OF QUALIFICATIONS

I’m a pro-active, detail-oriented, and experienced accounting professional with over 20 years of professional and training experience in payroll, and 20years of experience in customer service/3yrs light collections. I possess strong analytical and problem-solving skills, with the ability to make well thought out decisions. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary.

Work Experience

Payroll Specialist June 2023-Present

Brinker International, Dallas, TX

Imprimis Group

Utilize Oracle HRIS/ Oracle PeopleSoft

Managed and provided customer support for 250 Chilis and Maggiano’s restaurants payroll needs, payroll check, tax deductions, bonuses, and tip pay.

Process final payments for deceased team members

Managed the opening and closing of restaurants

Updated employee records for Restaurant Managers, New Hires, Termenations, and Transfers.

Payroll Administrator, June 2004- June 2023

United Parcel Service, Coppell, TX

Utilize UPS Payroll System/AS 400 through Citrix Metaframe XP.

Responsible for completing and adjusting employee’s timecards, answer inquiries on various payroll issues, process manual checks, complete payroll deduction, terminations, entering new employees into system and job class changes.

.Process termination and final payments

Manage employee entitlements and perform weekly entitlement audits

Make weekly Payments to Central States for Health and Welfare and Pension

Update and manage weekly pay rate audits using Excel spreadsheets and reports.

Monthly reconciliation of GL account for overpayments and refunds.

Perform journal entries to reclass amounts that couldn’t be verified or collected.

Partial Pay Resolution Rep, Nov 2000-May 2004

Accounts Receivable, United Parcel Service, Carrollton, TX

Spherion Staffing

Resolved/coordinated partial pay disputes with UPS freight customers; closed a minimum 25 invoices per day and maintained a good client relationship.

Completed a minimum of 100 outbound calls and emails per week to customers, regional personnel, and collections to resolve complex issues.

Eliminated continuous deductions through internal and external customer education.

Researched account balances and misapplied payments to resolve discrepancies within a timely manner.

Software: Microsoft Excel, Word, Power Point; Oracle Business Intelligence/HRIS

Education

Texas All-Lines Adjuster license

TX, OK, AR, LA

Construction Project Management Certification

Quickbooks

Major: 2 years Accounting

Arkansas State University

Leadership: Volunteer United Way, American Red Cross, The Bridge Homeless Recovery Center

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