Project Management Business Development

ADRIENNE MILLER

West Des Moines, IA Professional admiller093@Profile gmail.com 515-***-****

Results-driven, resourceful, and organized professional with experience in profitable merchandising and project management. Efficient communicator comfortable with post-Covid hybrid work/meeting model. Self-motivator with ability to learn on the fly. Analytical problem-solver with experience in managing company resource and asset for wide product mix knowledge. Committed team member looking for entry position in a vertical and horizontal growing career.

AREAS OF EXPERTISE

Product Merchandising

Product Management

Business Development

Project Management

Data Reporting

Eligibility Management

Office Administration

Account Analysis

Strategic Planning & Execution

Inventory Management & Control

P&L Risk Mitigation

Invoicing

PROFESSIONAL EXPERIENCE

Eligibility & Enrollment Specialist, TRISTAR Benefit Administrators Clive, IA February 2023 – October 2024

Managed the benefit administration process for over 50 clients, ensuring timely enrollment, changes, and terminations while maintaining a high accuracy rate

Reviewed audits of client employee benefits to insure accuracy

Prepared, audited, and distributed monthly administrative invoices

Analyzed and responded to daily emails, ensuring prompt and professional communication with clients

Maintained effective security and confidential operations and adhered to HIPAA and applicable privacy laws and regulations

Assisted both internal and external clients regarding eligibility inquiries for both active employees and COBRA participants

Processed and prepared notification forms, enrollments and eligibility determinations, client billing/invoices, and member ID cards

Enter eligibility data timely and accurately into the claims system Benefit Specialist (Temp to Hire), Oasis West Des Moines, IA April 2018 – May 2020 (Pandemic)

Provided clerical and administrative assistance to team members

Entered all status changes, including position changes

Compiled terminations for employee information to complete applications for COBRA benefits

Assigned cases for resolution to team members

Maintained customer data entry projects

Contributed to cyclical internal audits for multiple teams

Managed insurance benefits for client base (Approx. 1200 clients) EDUCATION

B.S. – Merchandising & Design Iowa State University 2016 Minor in Journalism Iowa State University

APPLICABLE SKILLS

- Proficient in Microsoft Office Suite, Adobe PDF

- 3 years experience - Adobe Photoshop

- 2 years experience - ERP and CRM landscapes

*References Available Upon Request*

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