Director of Operations, Chief of Staff, Senior Executive Assistant

Bernice Fisher

571-***-**** ********@***.*** Louisa, KY 41230

SUMMARY

Dynamic and purposeful Chief of Staff with 18 years of experience in strategic leadership, operational excellence, and cross-functional alignment in high-growth environments. Proven history in transforming organizations through strategic initiatives, relationship management, and enhancing efficiency.

WORK EXPERIENCE

AppTek.ai McLean, VA

Director of Operations Sept 2024-present

● Spearheaded development of strategic policies and resource management initiatives, resulting in a 25% increase in operational efficiency and alignment with company objectives.

● Implemented innovative process improvements in administrative operations, resulting in a 30% increase in overall productivity.

● Optimized time tracking and employee utilization reporting, increasing billable hours by 15% and improving project profitability.

● Coordinated annual accounting audits, ensuring compliance, and contributing to a 15% improvement in financial accuracy.

LeaseAccelerator, Inc Reston, VA

Chief of Staff May 2019 – August 2024

● Collaborated with CEO on analysis of department compensation and effective organizational structures developing strategy moving forward to improve cost and efficiency.

● Provided strategic directions for the executive team, transforming company performance from loss to 21% EBITDA and doubling sales within 18 months.

● Spearheaded innovations in operational processes, resulting in a 40% reduction in work constraints and 20% increase in overall efficiency.

● Optimized finance and talent operations policies, generating 40% cost savings and improving process efficiency by 35%.

● Collaborated with CFO to implement equity management platform, reducing administrative time by 50% and improving accuracy of equity tracking by 40% and giving 100% of employee’s equity.

● Cultivated strategic vendor relationships, resulting in 15% cost savings and 25% improvement in supply chain efficiency.

● Led initiative to address complex state tax problems, achieving full resolution and preventing potential penalties of up to $1 million dollars.

● Managed stakeholder relationships for corporate development initiatives, leading to a 40% faster decision-making process and 20% increase in approved projects.

● Collaborated with CEO coordinating the Customer Success Management team in absence of Customer Success leadership, training and implementing processes to increase customer retention by 30% utilizing Asana and Salesforce

Park Hotels and Resorts McLean, VA

Executive Assistant Jan 2019 - May 2019

● Led rigorous vendor selection process for post-catastrophic property damage restoration, analyzing company data resulting in 30% cost savings and 20% faster project completion.

● Conducted in-depth data analysis for departmental operations to generate actionable insights, with adjustments to purchase order and invoicing processes.

● Developed and implemented a targeted software training program, increasing employee productivity by 30% and reducing tech-related errors by 50%.

● Optimized project management processes to track and ensure timely completion of key deliverables, resulting in a 20% increase in project efficiency. American Petroleum Institute Washington DC

Senior Administrative Project Manager Dec 2017 - Dec 2019

● Led project monitoring and management efforts in collaboration with Senior Vice President, resulting in 95% on-time project completion rate.

● Developed and managed 3-year department roadmap, aligning project timelines, personnel performance, and cost efficiency with strategic goals.

● Developed comprehensive project plans with specific timelines, enhancing team collaboration and streamlining workflow across departments.

● Developed and executed risk management protocols, enhancing project resilience, and ensuring timely completion of deliverables.

Boston Consulting Group Bethesda, MD

Executive Assistant Oct 2014 - Dec 2017

● Streamlined client invoicing, reporting, and proposal processes, reducing turnaround time by 30% and improving accuracy by 25%.

● Revolutionized invoicing procedures, enhancing interdepartmental efficiency and ensuring audit readiness across finance and legal teams.

● Elevated Senior Partner's effectiveness through targeted support, enhancing decision-making processes and strategic outcomes by coordinating his client meetings around the world. Deloitte LLP McLean, VA

Executive Assistant Jan 2006 - Dec 2014

● Redesigned operational processes for the Southeast region, reducing travel approval time by 40% and improving efficiency across five states.

● Led the creation of robust client engagement letters, MSAs, and SOWs, ensuring legal compliance and protecting company interests in all business transactions. EDUCATION

California University of Pennsylvania

BA- Chemistry

SKILLS

Data Analysis Operational Leadership Startup Experience

Relationship Management Strategic Partnerships Microsoft Office/Expert

Microsoft Excel/Advanced Microsoft Teams/Expert Asana

DocuSign Salesforce

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