Office Manager Customer Service

LINDSAY GIESE

Bryan, ***** TX 979-***-**** *************@*****.***

Objective

Results-driven Office Manager with a proven track record of streamlining operations, optimizing administrative workflows, and enhancing team productivity. Skilled in managing office functions, budgets, and vendor relations while fostering a professional, organized, and efficient work environment. Adept at problem-solving, implementing process improvements, and supporting leadership to achieve organizational goals with excellence and reliability. skills

Leadership

Organization

Communication

Problem-Solving

Time Management

Budget Management

Data Entry & Record Keeping

Inventory & Supply Management

Scheduling & Calendar Coordination

Office Software Proficiency (MS Office, Google Workspace) Employment History

OFFICE MANAGER 12/2024 - 09/2025

Paull Health - Bryan, TX

Oversaw daily office operations, ensuring smooth workflow and efficient administrative support across all departments. Managed office budgets, vendor contracts, and procurement to optimize cost-effectiveness and resource allocation. Supervised and trained administrative staff, fostering a collaborative and high-performing team environment. Implemented office policies, procedures, and digital filing systems to improve organization and compliance. Coordinated scheduling, meetings, and communications for executives, enhancing productivity and time management. CUSTOMER SERVICE/ FINANCIAL ACCOUNTANT II I 04/2024 - 07/2024 Texas A&M University - Bryan, TX

Delivered responsive customer support by resolving account inquiries, billing discrepancies, and service requests, achieving high client satisfaction ratings.

Processed financial transactions, account reconciliations, and journal entries in compliance with accounting standards and company policies.

Analyzed financial statements and reports to identify variances, trends, and opportunities for cost optimization. Collaborated with cross-functional teams to streamline customer service and financial operations, improving workflow efficiency. Maintained accurate records of client accounts, payments, and adjustments to support audits and financial reporting. TRAINING MANAGER 05/2022 - 07/2022

Kelcey Seybold - College Station, TX

Designed and implemented comprehensive training programs that improved employee performance and reduced onboarding time. Led cross-functional workshops and leadership development sessions to strengthen organizational capabilities. Assessed training needs through performance evaluations and developed targeted learning solutions. Monitored and analyzed training effectiveness, adjusting strategies to maximize employee engagement and retention. Managed training budgets, resources, and vendor relationships to ensure cost-effective program delivery. EAST COAST TRAINING MANAGER 08/2017 - 05/2021

WAYFAIR LLC - Bryan, TX

Directed and facilitated regional training programs to align with corporate objectives and compliance standards. Developed and implemented standardized training curricula across multiple locations, ensuring consistency in delivery and outcomes. Managed, coached, and evaluated trainers to improve instructional effectiveness and employee engagement. Analyzed training performance metrics to identify gaps and optimize learning strategies. Coordinated cross-functional collaboration with HR and Operations to support workforce development initiatives. TRAINING MANAGER 09/2014 - 05/2016

Guardian Security

Designed and implemented comprehensive training programs that improved employee performance and organizational efficiency. Conducted needs assessments and developed tailored learning solutions aligned with business objectives. Led and coached training teams to deliver high-quality workshops, seminars, and e-learning sessions. Monitored and evaluated training effectiveness through feedback, performance metrics, and continuous improvement strategies. Collaborated with senior leadership to align training initiatives with talent development and succession planning goals. Education History

Blinn Junior College - TX

Additional Information

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References

References Available on Request

Occupational Licenses Certificates Training

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Activities

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