Customer Service Food
Resume:
Penny Self
Springfield, IL *****
******************@***********.***
Professional Summary
Hardworking shift manager with 10 years of experience in quick service and fast food restaurants, including experience at Wendy's. Proficient in food service, customer service, and cash handling. Skilled in serving, hosting, and kitchen operations.
Authorized to work in the US for any employer
Work Experience
Wendy's Crew Member
Meritage Hospitality Group - Wendy's-Bloomington, IL February 2023 to August 2024
I opened ptep work got breakfast cooked made everything that needs to be prepped for the day cashier an cook and training for Mang closed store .
Cashier/Customer Service
Pilot Flying J-Bloomington, IL
January 2023 to September 2023
I loved working with all the people the truckers.the fast pase of the food coffee I did it all Assistant Manager- Springfield- 6012016
Flynn Group- Pizza Hut-Springfield, IL
May 2018 to August 2022
• Prepared and cooked pizzas according to established recipes and customer preferences
• Ensured the quality and consistency of pizza dough, toppings, and sauces
• Operated commercial pizza ovens, ensuring proper temperature control for optimal cooking
• Maintained a clean and organized work area, including food preparation surfaces and utensils
• Managed inventory of pizza ingredients, monitoring stock levels and placing orders as needed
• Collaborated with team members to ensure timely delivery of pizzas to customers
• Followed all health and safety regulations in food handling, storage, and preparation processes
• Assisted in training new pizza makers on proper techniques for dough stretching, topping placement, etc
• Handled cash transactions accurately when taking orders or processing payments from customers
• Provided excellent customer service by addressing inquiries or concerns regarding menu items or dietary restrictions
• Adhered to portion control guidelines to minimize waste while maintaining consistent serving sizes
• Developed creative pizza combinations based on customer requests or seasonal ingredients availability
• Implemented cost-saving measures by identifying opportunities for ingredient substitutions without compromising taste or quality
• Collaborated with kitchen staff to coordinate timing between pizza preparation and other menu items during busy periods
Hyvee cashier
Hy-Vee, Inc.-Macomb, IL
January 2007 to December 2011
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Collaborated with the store management team to resolve pricing discrepancies or product returns
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
• Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
• Assisted in inventory management by monitoring stock levels at the checkout counter
• Collaborated with other departments such as receiving or merchandising teams to ensure efficient operations
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Trained new employees on operating cash registers effectively
• Suggested alternative products when requested items were out of stock
• Performed opening/closing duties including counting money in the register before/after shifts
• Maintained confidentiality of sensitive financial information during transactions
• Achieved consistently high scores on mystery shopper evaluations through exceptional service delivery
• Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
• Developed rapport with regular customers by remembering their preferences and providing personalized service
• Collaborated with the loss prevention team to identify and prevent fraudulent activities at the checkout counter
• Assisted in implementing new cash handling procedures to improve accuracy and reduce errors
• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
Education
12 in 1
Macomb Community College-Remote
April 2022 to April 2023
To com
per health classes passed 2 yr cousrey
Skills
• Food Service (10+ years)
• Cleaning Experience (10+ years)
• Cashiering (10+ years)
• Host/Hostess (10+ years)
• Customer Service (10+ years)
• Cash Handling (10+ years)
• Merchandising (3 years)
• POS
• Kitchen Experience (10+ years)
• Retail Sales (1 year)
• Sales (10+ years)
• Cooking (10+ years)
• Communication Skills (10+ years)
• Serving Experience (10+ years)
• Food Preparation (10+ years)
• Coffee Experience (10+ years)
• Home Care (10+ years)
• Restaurant Experience (10+ years)
• Shift Management (5 years)
• Meal Preparation (5 years)
• Loss Prevention
• Food handling
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